Retail Delivery Manager

KEY ACCOUNTABILITIES:

Project Management & Delivery

• Manage multiple simultaneous retail delivery projects including fit-outs, refurbishments, and common area upgrades from inception to completion
• Develop project programmes, milestone plans, and resource schedules for all active delivery projects
• Monitor project progress, costs, and quality against approved plans; identify variances and implement corrective actions
• Chair weekly project review meetings with contractors, consultants, and internal stakeholders

Tenant Delivery Coordination

• Lead the tenant handover process, issuing fit-out guidelines, design manuals, and authority contact details
• Oversee the Architectural Design Consultant and Project Management Specialist in reviewing tenant submissions and coordinating fit-out inspections
• Ensure all tenant fit-outs comply with the Tenant Design Manual, lease obligations, and authority approvals
• Manage the fit-out deposit process including collection, tracking, and release

Contractor & Consultant Management

• Procure, appoint, and manage contractors and consultants for retail delivery and capital projects
• Administer contracts, review and approve variations, and manage claims within delegated authority
• Conduct contractor performance reviews and manage project close-out and defect rectification

Commercial, Budget & Reporting

• Prepare and manage retail delivery project budgets, tracking committed, actual, and forecast costs
• Review and approve project invoices, payment certificates, and variation orders within delegated authority
• Prepare monthly project progress and financial reports for the Executive Director
• Identify value engineering opportunities without compromising quality or timeline.

8. KNOWLEDGE, SKILLS & EXPERIENCE

Qualifications

• Bachelor's degree in Architecture, Civil Engineering, Project Management, or a related field
• PMP (Project Management Professional) or Prince2 certification preferred
• RICS or similar professional qualification is an advantage

Experience

• Minimum 5–8 years in project management, retail delivery, or construction management in real estate
• Proven experience managing multiple simultaneous fit-out projects in a retail mall or mixed-use environment
• GCC/KSA experience in retail delivery or property development is strongly preferred
• Experience with tenant coordination, contractor management, and authority approvals

Technical Skills & Tools

• Yardi – property management, work order management, and financial reporting
• Procore experience / knowledge