Retail Department Lead Full-Time

Retail Department Lead Full-Time

E&H Ace Hardware is hiring a dedicated and customer-focused Department Lead to help drive sales, maintain department organization, and support day-to-day operations on the sales floor. This role is ideal for a team player who is ready to take the lead in a specific product category and ensure customers receive an outstanding experience every time they shop.

As a Department Lead, you’ll support the store management team by owning the performance, presentation, and inventory of your assigned department(s) — while representing the helpful service that sets Ace apart.

What you’ll do:

• Deliver excellent service to every customer using E&H’s Customer First Sales Culture

• Answer questions, locate merchandise, and assist with in-store and online special orders

• Promote the Ace Rewards program and help customers sign up

• Maintain product knowledge and awareness of current promotions

• Conduct cycle counts and maintain accurate inventory levels

• Receive, stock, and merchandise products in your assigned department(s)

• Ensure department signage is accurate and up to date

• Help maintain cleanliness and organization on the sales floor, stock room, and outdoor areas

• Participate in seasonal resets and overall store visual standards

• Open and/or close the store as needed and serve as a trusted keyholder

• Monitor safety concerns and theft prevention measures

• Collaborate with team members and communicate effectively with store leadership

• Flex your schedule to include evenings, weekends, and holidays as needed

Minimum Requirements:

• High school diploma or equivalent

• Retail or customer service experience preferred

• Strong product knowledge and a willingness to learn

• Ability to lead by example and work well within a team

• Familiarity with retail computer systems, Microsoft Office, or Teams is a plus

• Strong attention to detail and ability to multitask

• Ability to lift up to 50 lbs and stand for extended periods

Why join E&H Hardware Group?

• Family-owned, community-focused company with more than 90 years of local service

• Supportive and hands-on leadership team

• Health, dental, and vision insurance (Full-Time)

• 401(k) with company match

• Paid time off and holiday pay

• Employee Assistance Program

• Generous employee discount

• Career growth opportunities across stores and service divisions

About Us:
E&H Hardware Group operates multiple Ace Hardware stores and a skilled trades service throughout Ohio. We are proudly family-owned and built on the core value of Local Relationships Built on Trust. If you’re ready to step into a leadership role in retail, we’d love to meet you.