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Retail District Operations Manager, Full Time

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Retail District Operations Manager
The District Operations Manager is responsible for the overall operation of a district at HomeTown Pharmacy. The District Operations Manager works with the District Pharmacy Manager, Store Operations Managers, Store Pharmacists and Associates to drive sales, ensure high levels of customer service and solve problems. The District Operations Manager acts as a role model of professionalism, ethical behavior, and effective decision making at all times.
The District Operations Manager is accountable for all of their stores within a district and directly accountable to the Director of Retail Operations. This person must be willing to do whatever job needs to be done on a daily basis. This position entails leadership, commitment, dedication, communication, empathy, delegation, and the overall understanding of the store operation and HTP culture. It is paramount that the District Operations Manager always lead by example and nurture/maintain the HomeTown culture.
The job expectations and responsibilities include the following:
  • Rx Department
  • General assistance / oversight with Pharmacy Manager
  • If no pharmacy manager-then direct oversight
  • Inventory Management
  • Purchasing medications from wholesalers
  • Data Entry and Billing prescription claims
  • Front-end department
    • General assistance / direct oversight of Front-End Supervisor
    • If no front-end supervision- then direct oversight
    • Product facing and ordering
  • Accounting
    • Direct oversight of daily, weekly, monthly, and yearly paperwork
    • Completing reports accurately and on time
    • Using reports to make decisions and drive sales
  • Human Resources
    • Professional poise and presence
    • Team oriented
    • Strong interpersonal skills
    • Direct oversight of hiring/firing
    • observing and providing constructive feedback on employee performance
    • Motivate employees to perform at a high level.
    • Promoting and encouraging employee development
    • Training employees to provide quality customer service
    • Developing employees through formal training programs, providing both informal (on-floor coaching) and formal (written evaluation) job performance-based feedback delegating and follow-up (operational control)
    • Setting objectives and ensuring they are met
  • General operations
    • Maintaining department profitably through research, report analysis, identifying trends, defining problems and developing appropriate responses
    • Delegating tasks and following-up to ensure task completion
    • Handling customer complaints and issues
    • Working with employees, peers, assistant store manager and office to anticipate problem and plan for the future
    • Ensuring daily, weekly, and monthly housekeeping duties are completed
Minimum Requirements:
  • Bachelor’s Degree preferred
  • Valid driver’s license
  • Strong communication and computer skills
  • Management experience required
  • Travel flexibility/availability
The Operations Manager must have desire / motivation / passion / intensity / persistence / ambition / self-motivation in everything s/he does, s/he must be willing to learn; s/he must always be looking to not just meet, but exceed expectations in everything at the store level.

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