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Retail IT Associate - Tomball

This is an on-site position in Tomball, Tx with virtual on-call requirements.

Job Description

We’re seeking a talented IT professional who thrives on taking ownership and delivering exceptional service to support our stores within a 1-2 store region. This is more than just a support role – it’s a chance to become an “IT Superhero” who manages all aspects of IT for your assigned region, ensuring seamless operations for our customers and staff. The stores are conveniently located within walking distance of each other.

As the IT Support Specialist, you'll deploy and maintain the necessary hardware and software, resolve technical issues, and collaborate with other IT managers to implement innovative solutions across all Pohanka locations. Join us to be part of a respected organization that offers great benefits and a welcoming, team-oriented environment.

Why join the Pohanka Automotive Group?

With over 100 years of history, Pohanka Automotive Group is one of the most respected and established names in the automotive industry. We are proud to be recipients of numerous prestigious awards, including:

Time Magazine National Quality Dealer Award
Sports Illustrated AIADA All-Star Dealer Award for exceptional customer service and commitment to the industry and community
Distinguished Service Citation from the Automotive Hall of Fame

Our primary business is in retail, and we continuously explore new technologies to enhance the customer experience. As part of our team, you'll play a crucial role in delivering these advancements, helping us exceed our customers' highest expectations.

Key pillars we look for this particular role are the following:

Customer-Obsessed – Your mission is to earn and retain the trust of our customers, both internal and external, by quickly resolving issues and providing proactive solutions.
Ownership – You own your responsibilities from start to finish, taking accountability for outcomes and making sure our customers’ needs are met. Solutions may come from external vendors but we are the ultimate responsible party to make our customers happy.
Attention to Detail – You approach every project with a thorough eye, ensuring i’s are dotted and t’s are crossed. For any task or project, we identify potential challenges in advance and implementing contingency plans to ensure success.
Commitment to High Standards – Every task, from following up on support tickets to deploying new technology, reflects our commitment to excellence.
Lean, Innovate, and Adopt – Our longevity is built on a foundation of learning, innovation, and adaptation. We are looking for someone eager to embrace new technologies and continuously improve.

Benefits

Medical, Dental
Life and Disability
401K with Company Contribution
Paid Vacation
Paid Holidays
Vehicle Purchase Programs

Required qualifications

Bachelors Degree
U.S. Citizen or Permanent Resident; we do not sponsor work visas

Desired qualifications and skills

Experience in the following areas

At least 2 years of IT experience in a multi-site, retail environment; dealer experience preferred
Min 2 years of IT customer service or support experience.
Support a team of users and variety of hardware and software equipment.
Ticketing system experience (Zendesk, Salesforce, Freshdesk, SysAid).
Diagnoses and resolves moderate end-user hardware/software problems including remote access software.
Software Administrative - experience deploying, implementing and managing software pacakges
Microsoft Azure/Intune/Entra administrator (Certification desired)
Dealer specific software, such as DMS and CRM tools
Hardware Administrative - experience deploying, implementing and managing
Desktops, Laptops, small servers,
Network printer systems
Mobile devices
Application specific devices (ie., scanners, phones, etc.)
Network - Experience deploying, implementing and managing:
VPN & VPN tunnels
Routers
Repeaters for internal users and external customers
Cisco device experience preferred
System & Security - experience monitoring and maintaining overall systems security and health, deploying patches, disaster recovery backups, performing tactical systems support and resolution.
Experience working with vendors, including resolving issues including contacting and assisting vendors.
Experience creating, updating and reviewing documentation.
Experience configuration of management services.
Experience working with leadership to establish project priorities, timelines, and implementation.