Retail Learning Manager

The Retail Learning Manager is responsible for designing, deploying, and delivering a structured learning and development strategy across assigned stores. The role supports business priorities by developing retail teams' selling capabilities, leadership skills, and Client Experience excellence. Through consistent coaching, follow-up, and close partnership with Store Management, the Retail Learning Manager enables teams to perform at their highest level while fostering a strong feedback and development culture.

Job responsibilities

• Translate and execute corporate learning strategies at store level in alignment with business priorities
• Define and manage learning roll out plans to support performance, engagement, and growth
• Build and manage store learning calendars in partnership with Store Management
• Contribute to regional and EMEA learning initiatives and projects

Coaching & Talent Development

• Lead a strong culture of in store coaching across all retail roles, from Client Advisors to Managers
• Support Retail Management in building tailored individual coaching and development plans
• Maintain an active shop floor presence to observe, coach, and provide structured feed forward
• Identify skill gaps and adapt training approaches accordingly
• Identify and propose talents for internal learning programs, Academies, and EMEA workshops

Training Delivery & Facilitation

• Design, facilitate, and deliver core trainings including onboarding, inductions, selling skills, product trainings, floor management workshops, and Academies
• Leverage role play, on the floor coaching, and experiential learning to elevate the Client Experience
• Partner closely with Merchandising, Clienteling, Retail Excellence, Supply Chain, and HR to deliver impactful learning experiences

Onboarding & Integration

• Ensure a consistent pre onboarding and onboarding experience for all new joiners
• Partner with HR and Managers to proactively plan onboarding journeys
• Support Store and Team Managers in deploying onboarding programs across all retail roles
• Monitor and assess the quality, impact, and effectiveness of in store learning initiatives
• Ensure accurate tracking of training activities through the LMS
• Support Store Management in mastering LMS tools and learning follow up processes
• Provide qualitative and quantitative feedback to key stakeholders on training outcomes and priorities

Profile

• Strong coaching mindset with the ability to influence and develop teams at all levels
• Excellent facilitation and communication skills
• Highly collaborative, with the ability to partner cross functionally
• Structured, organized, and data driven approach to learning impact
• Strong presence on the shop floor with a deep understanding of retail dynamics

Founded in Paris in 1854, Louis Vuitton perpetuates the ambitious vision of its namesake. From its origins as a master trunk maker, manufacturing boxes used to pack both everyday objects as well as voluminous wardrobes, Louis Vuitton and its successors introduced numerous innovations including the advent of the flat top trunk, lightweight canvas, signature patterns, and the tumbler lock. Today, Louis Vuitton's legacy is expressed through its rigorous spirit of innovation, the boldness of its creations and an uncompromising demand for excellence.

At LVMH, people make the difference in the art of crafting dreams.

Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community.

Join us at LVMH, where your talent is at the heart of our collective successes.