Duties and Responsibilities

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  Act as the central point of contact between sales teams, retail stores, and head office to ensure seamless communication and quick issue resolution.
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  Review and approve store inventory requests, aligning stock levels with store demand and operational efficiency.
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  Monitor and manage customer reviews on Google, ensuring timely and professional responses that uphold the brand’s image and values.
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  Serve as the primary point of contact for any issues related to shipment delivery or pick-ups. Resolve operational concerns related to logistics in a timely manner.
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  Oversee monitoring of store cameras to ensure security and operational standards are maintained. Promptly address any issues or concerns by coordinating with store managers for timely resolution.
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  Track completion of daily checklists across stores. Ensure timely submissions, identify gaps, and follow up with relevant teams to maintain compliance.

Key Task:

• Monitor Camera Systems: Regularly check the camera systems across all stores to ensure they are functioning properly and resolve any security issues that arise.
  
• Approval of Inventory Requests: Review and approve inventory requests submitted by stores, ensuring proper stock levels are maintained without overstocking.
  
• Coordinate with Sales and Retail teams: Facilitate communication between the sales teams, retail staff, and head office, ensuring smooth operations and addressing any concerns in a timely manner.
  
• Address Operational Issues: Take ownership of issues related to shipments, deliveries, or other operational concerns, ensuring prompt resolution and smooth day-to-day operations.
  
• Respond to Customer Reviews: Manage Google reviews, ensuring that responses are timely, appropriate, and aligned with company policy to enhance customer satisfaction.
  
• Documentation and Reporting: Maintain accurate records of all inventory approvals, shipment issues, camera monitoring, and any operational problems, providing regular updates to senior management.
  
• Training and Support: Assist in training retail store staff on operational procedures, inventory management.
  
• Troubleshoot and Problem-Solve: Proactively address any technical or operational issues (e.g., camera system glitches, inventory discrepancies) and escalate them as needed for resolution.

Requirements

Benefits