Retail Operations Manager

Job Title

Retail Operations Manager – Ethnic Wear

Location : Ghaziabad, Uttar Pradesh

Industry

Retail / Fashion / Ethnic Apparel

Experience

7–12 years (minimum 5+ years in fashion or ethnic retail operations)

Job Purpose

To oversee and drive end-to-end retail store operations for an ethnic clothing brand, ensuring operational excellence, sales growth, visual standards, inventory control, and consistent customer experience across assigned stores.

Key Responsibilities1. Store Operations & Performance

• Manage daily operations of assigned retail stores, ensuring achievement of sales, conversion, and profitability targets.
• Monitor store KPIs including footfall, ASP, UPT, sell-through, shrinkage, and ageing inventory.
• Ensure SOP adherence across stores.

2. Team Management

• Lead, train, and develop Store Managers, Assistant Store Managers, and frontline sales staff.
• Conduct regular store visits and performance reviews.
• Support hiring, onboarding, and manpower planning in coordination with HR.

3. Visual Merchandising & Brand Standards

• Ensure VM guidelines are executed as per brand standards.
• Drive festive, wedding, and seasonal collection launches.
• Maintain consistent brand presentation and in-store customer experience.

4. Inventory & Supply Chain Coordination

• Manage inventory planning, stock replenishment, and inter-store transfers.
• Control shrinkage, pilferage, and dead stock.
• Coordinate with warehouse and merchandising teams.

5. Sales Growth & Customer Experience

• Drive local marketing initiatives and in-store promotions.
• Handle escalated customer issues and ensure service recovery.
• Analyze local market trends and competitor activity in Ghaziabad / NCR.

6. Compliance & Store Administration

• Ensure compliance with retail SOPs, cash handling, safety, and audit requirements.
• Coordinate with landlords, mall management, and vendors.

Desired Candidate ProfileMandatory

• Strong experience in ethnic wear / fashion retail operations.
• Hands-on exposure managing high-footfall stores, especially festive and wedding seasons.
• Solid understanding of Indian ethnic retail customer behaviour.

Preferred

• Experience in NCR retail markets (Ghaziabad, Noida, Delhi).
• Background in brands dealing with bridal, occasion wear, or premium ethnic wear.

Key Skills

• Retail Operations Management
• Store Performance & KPI Tracking
• Team Leadership
• Visual Merchandising
• Inventory Control
• Customer Experience Management
• Loss Prevention

Reporting To

Head – Retail Operations / Business Head

If you want next steps, I can:

• Simplify this for WhatsApp or internal referral circulation
• Create a strong LinkedIn / Naukri Boolean search
• Suggest competitor brands to target candidates from (NCR-focused)
• Align the JD for mid-market vs premium ethnic brands

Tell me what you want to optimise.

Job Type: Full-time

Pay: ₹85,000.00 - ₹120,000.00 per month

Experience:

• retail operation: 10 years (Required)

Work Location: In person