Retail Phone Sales Assocaite

Phone Sales Associate

Part-Time or Full-Time

Job Overview

Green Oak Florist is looking for a friendly and dependable Phone Sales Associate to join our team. This position focuses on assisting customers over the phone with placing floral orders, answering questions, and providing excellent customer service.

The ideal candidate enjoys talking with people, has strong communication skills, and can help customers choose the right floral arrangements for special occasions.

Responsibilities

• Answer incoming customer phone calls in a friendly and professional manner
• Assist customers with ordering floral arrangements for occasions such as birthdays, anniversaries, sympathy arrangements, and holidays
• Provide helpful suggestions based on customer needs and budget
• Accurately enter customer orders into the system
• Answer questions about products, pricing, and delivery options
• Ensure all order details are communicated clearly to the floral design and delivery team
• Provide a positive customer experience with every interaction

Qualifications

• Enjoy speaking with people and providing great customer service
• Strong communication and listening skills
• Friendly, patient, and professional attitude
• Basic computer skills
• Ability to stay organized in a fast-paced environment
• Retail or customer service experience is a plus but not required

Job Type

Part-time or Full-time

Schedule

• Day shift
• Weekends

Pay: From $15.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Application Question(s):

• Do you enjoy speaking with customers on the phone and assisting them with purchases or questions?
• How many years of customer service or sales experience do you have?

None

Less than 1 year

1–2 years

3+ years

• How do you usually decide what product or option to recommend when a customer asks for help choosing
• You receive several phone calls in a short period of time. How do you keep conversations positive while making sure each customer feels taken care of?
• Tell us about a time when someone was unsure about what they wanted to purchase. How did you help them decide?

Work Location: In person