RETAIL QUALITY ASSURANCE ANALYST - GOVERNANCE, ASSURANCE AND REGULATORY AFFAIRS DEPT - FIRSTBANK PR

RETAIL QUALITY ASSURANCE ANALYST

GOVERNANCE, ASSURANCE AND REGULATORY AFFAIRS DEPT

FIRSTBANK PR

Our Company

At FirstBank PR, we strive to be trusted advisors to our clients and our employees are the ones that ensure we deliver on our promise of excellence in personalized customer service. Our more than 3,100 employees in Puerto Rico, the Virgin Islands and Florida share a passion for excellent customer service. We are proud of our team because they are continuously surpassing our client’s expectations.

Do you have a passion for helping customers, building relationships, and delivering extraordinary, personalized customer service? If your answer is yes, FirstBank is the number one place for you.

A Brief Overview

Conducts thorough examinations of specific lending products to ensure collateral integrity, documentation accuracy and completeness, adherence to credit quality policies and regulatory standards, as well as compliance with servicing and investor requirements. The review encompasses portfolios in Puerto Rico, Florida, and the Eastern Caribbean Region. Additionally, prepares detailed reports highlighting identified errors and risks.

What You'll Do

• Conduct Comprehensive Reviews: Perform in-depth evaluations of credit, operations, closing, origination, and servicing areas to assess credit quality, ensure documentation adequacy, verify proper lien perfection, confirm adherence to loan covenants, ensure appropriate approvals, and maintain compliance with company policies and external regulations.

• Identify and Document Risks: Strictly follow credit, compliance, and operational risk controls in accordance with company and regulatory standards, policies, and practices. Report any control weaknesses, compliance breaches, and operational loss events. Record and evaluate procedural or policy weaknesses and inconsistencies to mitigate actual or perceived risks.

• Provide Training and Guidance: Offer guidance and assistance to other analysts and colleagues from various units within the Department, particularly in handling complex, sensitive, and disputed loan situations.

• Revise Procedures: Revise internal procedure manuals as needed, which may involve conducting personnel interviews to gain a comprehensive understanding of business area procedures and internal controls.

• Report Findings: Share insights and reports with RQA Manager and relevant departments staff to ensure they are informed about issues identified during the review process.

• Stay Updated: Keep informed about changes in bank policies, regulatory guidelines, business procedures, and credit policies that impact business activities.

• Address Review Points: Collaborate with Business staff and the RQA Manager to discuss and resolve all review points, ensuring all issues are thoroughly addressed before issuing the final report.

• Maintain Issue Logs: Prepare and maintain detailed logs of all noted exceptions, periodically sharing the results with management for corrective action. Prepare and maintain detailed logs of all noted exceptions, periodically sharing the results with management for corrective action.

• Undertake any additional tasks assigned by the Retail QA Risk Manager or the Governance, Assurance, and Regulatory Affairs Director.

• Assist the Retail QA Risk Manager in reviewing corporate policies and procedures.

• Support the Retail QA Risk Manager in preparing the preparation of results to the Board of Directors.

Competencies:

Category: Category Criteria for Professionals/ Individual Contributor

Customer Focus: Anticipate and provide service excellence to both internal and external customers.

Building Strong relations: Establish, sustain, and foster both internal and professional contacts to build, enhance and connect to FirstBank services.

Communication: Deliver clear, effective communication and take responsibility for understanding others.

Business Acumen: Understand how the organization works, including current and future policies, practices, and trends.

Problem Analysis & Solution: Identify problems and conduct appropriate analysis involving others to search for the best solution.

Ownership: Take initiative and assume personal accountability for goals, outcomes, and deadlines.

Vision & Values: Understand the organization’s vision and uphold the values in everyday work and actions. At higher levels take long-term view and share with others the vision and the organization path ahead.

Collaboration & Teamwork: Provide direction and leadership to help teams achieve goals and operate cooperatively.

Development (Personal & Others): Demonstrate curiosity for learning and perform activities to make the most of their skills and boost potential in self and others.

Change & Innovation : Create a view of change as an opportunity and inspire others. Look for new ways to experiment with new ideas and approaches.

What You’ll Need To Succeed:

Bachelor’s degree in Accounting, Finances or related field. 3-5 years in audit or quality assurance or banking experience related. 1-2 years in knowledge of loan documentation, underwriting, collections and recovery, preferred.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills required of personnel so classified. The reporting relationship may not reflect the most recent changes to the corporate reporting structure.

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