Retail Sales Associate

The Retail Sales Associate is responsible for providing excellent service to all customers through direct salesmanship, and prompt and courteous service; completing each transaction in a quick and efficient manner, minimizing delays to the customer; developing thorough knowledge of all merchandise carried in the store(s) and offering selection guidance to customers; performs all other responsibilities as directed by the business or as assigned by management. This is a non-exempt position and typically reports to the Lead Retail Sales Associate or the Store Manager / Assistant Store Manager.

Essential Functions:

• Performs all functions relating to the handling of merchandise or cash in accordance with

• corporate policies

• Administers all point of sale opening and closing procedures in accordance with corporate policy

• Resolves all customer complaints in a manner consistent with company policy, and with customer satisfaction in mind

• Ensures that all customers receive receipts on all purchases

• Communicates all merchandise needs or issues to appropriate supervisors

• Contributes to the overall display and presentation efforts within the store environment, including

• stocking/replenishing merchandise, following visual merchandising guidelines, and general store

• housekeeping duties

• Participates in physical inventory counts as required

Minimum Qualifications, Knowledge, Skills, and Work Environment:

• Customer service and cash handling experience preferred

• Requires the ability to speak, read and comprehend instructions, short correspondence, and

• policy documents, as well as converse comfortably with customers

• Requires the ability to lift and/or move up to 40 lbs

• Requires the ability to bend, twist, and stand to perform normal job functions

• Experience in retail merchandise sales preferred