Retail Sales Associate/ Customer Service Representative

Job Description

We are looking forward to a result-driven, young and energetic retail store associate to be responsible for

delivering an outstanding experience to all customers and using appropriate sales techniques, assisting daily online

and walk-in sales.

Primary Purpose and Key accountabilities

 · Achieving Monthly Sales Target

 · Assisting Walk-in and Online Customers

 · Data Entry

 · Generate Sales Through Live Selling

 · Customer Service

Counter Responsibilities

i) Learn & keep updated with all product offerings, pricing, paper knowledge, printing & finishing.

ii) Answering telephone & replying to e-mail queries.

iii) Exhibit a positive, friendly & helpful attitude with customers and be sensitive to their needs.

iv) Understand customer requirements & provide solutions. Suggest alternative and/or additional items

related to the customer’s order.

v) Assist and resolve customer complaints.

vi) Over the counter printing jobs should be executed efficiently.

vii) Special jobs files should be checked & confirmed with Pre-press before accepting.

viii) Clearly communicate with the customer if anything needs to be changed in the file provided by the

customer.

ix) Take the job details of customer, fill in the enquiry form and clearly communicate it with pre-press

anything that is related to customer artwork/file.

x) Take the job details of customer, fill in the enquiry form and record it in the system.

xi) Receive payment through cash/card effectively.

xii) Maintain walk-in records with all the details.

xiii) Give customer feedback to immediate superior.

xiv) Maintain counter area displays in an orderly and attractive manner.

xv) Maintain a neat & clean front desk and an attractive window display.

Off Counter Responsibilities

i) Make cold calls sector wise to create leads & company database.

ii) Fix meetings for outdoor sales person.

iii) Follow-up with potential customers for business

iv) Send emails to respective clients.

Job Type: Full-time

Pay: AED2,500.00 - AED2,700.00 per month