Retail Sales Executive

• Customer Interaction & Service
• Greet customers in a friendly, approachable way.
• Understand customers’ needs, offer product information, recommendations, and help them choose.
• Handle customer questions, complaints, or returns in a professional manner to ensure satisfaction.
• Sales & Targets
• Achieve or exceed individual sales targets or KPIs (key performance indicators).
• Upsell or cross-sell products (suggest related items, upgrades, accessories etc.).
• Product Knowledge & Promotions
• Maintain good knowledge of all the products in the store: features, prices, benefits, promotions.
• Be aware of current promotions, offers, new arrivals, and help implement them.
• Store Presentation & Merchandising
• Keep the sales floor tidy, appealing, and well organised.
• Assist with product displays, visual merchandising, and stock presentation according to store guidelines.
• Inventory & Stock Management
• Monitor inventory levels, report shortages, assist in stock replenishment.
• Participate in receiving new stock, unpacking, checking quantities, and labelling.
• Transactions & POS Operations
• Process sales transactions accurately using POS (Point-of-Sale) systems.
• Handle payment, refunds, exchanges, ensuring proper handling of cash/cards etc.
• Security & Loss Prevention
• Be alert for theft, fraud, or other security risks.
• Follow store policies for payments, exchanges, and customer verification.
• Cleanliness & Store Maintenance
• Maintain store cleanliness, orderliness, and ensure that displays are always presentable.
• Reporting & Feedback
• Keep records of sales, customer interactions, inventory discrepancies etc., and report them to store manager.
• Provide feedback from customers (what they like/dislike, suggestions) to help improve products or service.
• Teamwork & Collaboration
• Work with other staff (other sales executives, merchandisers, store management) to meet overall store targets.
• Assist with training or supporting new staff if required. (In larger stores)

Skills & Qualifications Often Expected

• Good communication and interpersonal skills.
• Friendly, persuasive, customer-oriented attitude.
• Basic numeracy and ability to handle transactions.
• Ability to work under pressure / meet targets.
• Knowledge of POS systems, inventory systems.
• Flexibility in work hours (weekends, evenings) because retail hours often demand it.

Job Type: Full-time

Pay: Rs60,000.00 - Rs70,000.00 per month

Education:

• Bachelor's (Preferred)

Work Location: In person