Retail Sales Executive

Main Duties and Responsibilities

• Maintain a strong floor presence driving sales, promoting customer service excellence and attending to customers needs
• Establish solid relationships with customers, cross/upsell and deliver excellent product awareness
• Ensure the shop is kept clean and tidy at all times
• Maintain an awareness of all products, promotions, advertisements and new releases
• Ensure proper display and visual merchandising standards according to communicated guidelines at all times
• Assist in processing and replenishing merchandise and participate in the receipt of stocks
• Recognize security risks and thefts and handle situations as fast and professionally as possible
• Conform to all policies and procedures namely those regarding to payments and exchanges, security practices and loss prevention
• Complete necessary trainings, enroll to training portals and maintain the latest certificates
• Actively seek inputs from customers, efficiently address complaints and escalate when needed to reinforce service standards.