Retail Sales Executive- Auto Spare Parts

Job Description

The Retail Sales Executive is responsible for driving sales of automotive spare parts while ensuring customers receive the correct components for their vehicles. The role involves customer consultation, order processing, inventory coordination, sourcing specialized parts, maintaining strong business relationships, and handling quality control and returns. The ideal candidate should possess strong product knowledge, excellent customer service skills, and the ability to achieve sales targets in a fast-paced environment.

Key Result Areas (KRAs)

• Sales Growth and Revenue Generation
• Customer Satisfaction and Retention
• Spare Parts Identification and Consultation
• Inventory Accuracy and Stock Management
• Order Processing and Quotation Management
• B2B Customer Relationship Development
• Sourcing and Procurement of Hard-to-Find Parts
• Quality Control and Returns Management

Key Performance Indicators (KPIs)

• Monthly sales target achievement (%)
• Revenue generated per month
• Customer satisfaction score
• Number of repeat customers
• Quote-to-sale conversion rate
• Order accuracy rate
• Inventory discrepancy rate
• Number of new B2B accounts acquired
• Average order processing time
• Return and warranty claim resolution time
• Product availability and fulfillment rate

Qualification

• High School Diploma, Diploma, or Bachelor's Degree
• Automotive certification will be an added advantage

Stream

• Commerce
• Business Administration
• Automotive Technology
• Mechanical Engineering

Specialization

• Automotive Spare Parts
• Automotive Sales
• Retail Sales
• Vehicle Parts Management

Duties and Responsibilities

Customer Consultation

• Assist customers in identifying and selecting the correct spare parts based on vehicle make, model, and specifications.
• Provide technical guidance and product recommendations.
• Ensure high levels of customer service and satisfaction.

Inventory Management

• Monitor stock levels and coordinate replenishment requirements.
• Maintain accurate inventory records.
• Assist in stock audits and inventory verification activities.

Order Processing & Quoting

• Prepare quotations and sales orders accurately.
• Process customer orders efficiently.
• Follow up on pending quotations and customer inquiries.

Sourcing Hard-to-Find Parts

• Coordinate with suppliers and distributors to source specialized or non-stock items.
• Negotiate pricing and delivery schedules where applicable.
• Track procurement status and update customers accordingly.

B2B Relationship Building

• Develop and maintain relationships with workshops, garages, fleet operators, and corporate customers.
• Identify new business opportunities and generate leads.
• Conduct regular follow-ups to increase repeat business.

Quality Control & Returns

• Inspect received parts for quality and accuracy.
• Handle warranty claims, returns, and exchanges according to company policies.
• Coordinate with suppliers regarding defective products and replacements.

Sales and Business Development

• Achieve assigned sales targets.
• Promote ongoing offers and new product lines.
• Support marketing and promotional activities.

Skills and Competencies

Technical Skills

• Knowledge of automotive spare parts and vehicle systems
• Inventory management
• Sales and negotiation skills
• Quotation preparation and order management
• MS Office and ERP systems proficiency

Behavioral Competencies

• Customer-focused approach
• Strong communication skills
• Problem-solving ability
• Attention to detail
• Time management
• Teamwork and collaboration
• Relationship-building skills
• Results-oriented mindset

Work Experience

• 1–2 years of experience in automotive spare parts sales, automotive retail, dealership parts departments, or related automotive industries.
• Experience dealing with workshops, garages, fleet customers, or retail customers is preferred.

Pay: AED4,000.00 - AED5,000.00 per month

Work Location: In person