Retail Sales Supervisor

Job Description:

Sales Performance:

• Achieve Team sales targets for products and services
• Drive the overall sales and operations performance by leading the team to meet monthly targets.
• Implement hourly sales programs and initiatives to maximize sales opportunities.
• Monitor local competitors’ activities and adjust strategies to maintain a competitive edge.

Customer Service:

• Address customer inquiries, complaints, and concerns professionally and effectively.
• Ensure Sales Executives and Promoters are consistently available on the sales floor to assist customers.
• Monitor and guide the team to approach and greet customers in a professional and welcoming manner.
• Foster a customer-first environment to enhance the shopping experience and customer satisfaction.

Team Leadership and Communication:

• Assign daily tasks to Sales Executives and Promoters, ensuring clarity of roles and responsibilities.
• Communicate company promotional details, incentive programs, and sales goals to the team.
• Conduct daily team briefings to ensure alignment with store objectives and updates.
• Provide ongoing feedback and support to the team to enhance performance and morale.

Training and Development:

• Ensure team members receive adequate training on store operating procedures, sales techniques, and product knowledge.
• Monitor training completion
• Provide on-the-job coaching to improve the team's sales skills and product expertise.