Retail Store Manager

Job description

We are seeking a highly motivated and experienced individual to join our team as a Retail Store Manager for our Global Watch Brands stores. As a pivotal member of our leadership team, you will be responsible for overseeing the day-to-day operations of the store, driving sales, and ensuring an exceptional customer experience.

Responsibilities:

Store Operations:

• Manage all aspects of daily store operations, including opening and closing procedures.
• Ensure the store is well-maintained, clean, and visually appealing at all times.
• Monitor and manage inventory levels to optimize product availability.

Sales Leadership:

• Drive sales growth and meet/exceed sales targets through effective staff management and motivation.
• Provide guidance and support to sales associates to enhance their product knowledge and customer service skills.
• Implement sales strategies and promotions to maximize revenue.

Customer Service:

• Foster a customer-centric environment, ensuring an exceptional shopping experience.
• Handle customer inquiries, complaints, and issues promptly and professionally.
• Build and maintain strong customer relationships.

Team Management:

• Recruit, train, and supervise store staff.
• Create a positive and collaborative work environment.
• Conduct regular performance evaluations and provide constructive feedback.

Financial Management:

• Monitor and manage the store's budget, expenses, and financial performance.
• Implement cost-effective measures to optimize profitability.

Security and Compliance:

• Ensure adherence to security and safety protocols.
• Comply with all relevant regulations and company policies.

Requirements:

• Proven experience as a Retail Manager, preferably in the Watch Industry.
• Excellent communication and customer service abilities.
• Familiarity with inventory management and sales techniques.