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Retail Store Manager
JOB_REQUIREMENTS
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Salary
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Key Responsibilities
- Sales & Business Performance
- Achieve and exceed store sales, profitability, and KPI targets.
- Implement strategies to drive footfall, conversion, and average transaction value.
- Analyze sales reports to identify opportunities and areas for improvement.
- Customer Experience
- Ensure superior customer service standards are maintained at all times.
- Handle escalated customer queries or complaints effectively.
- Build and maintain strong customer relationships to drive repeat business.
- Team Management
- Recruit, train, and develop store staff in line with company policies.
- Schedule and manage staff to ensure optimal coverage and productivity.
- Motivate and coach the team to deliver exceptional performance.
- Visual Merchandising & Brand Standards
- Ensure store displays, product presentation, and visual merchandising align with brand guidelines.
- Coordinate with the VM team for seasonal updates and promotions.
- Inventory & Operations
- Oversee stock management, including replenishment, shrinkage control, and stock audits.
- Maintain accurate records of sales, expenses, and inventory.
- Ensure compliance with company SOPs, safety, and operational policies.
- Reporting & Coordination
- Submit daily/weekly/monthly reports to the Area or Regional Manager.
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Coordinate with the HO and other departments (HR, VM, Marketing, Supply Chain) as needed.
- Graduate/Postgraduate in Retail Management, Business Administration, or a related field.
- 48 years of experience in fashion or apparel retail (with at least 2 years in a managerial role).
- Strong leadership, communication, and people management skills.
- Proven ability to drive sales and achieve business goals.
- Knowledge of fashion trends and customer preferences.
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Proficient in MS Office and POS systems.
- Customer-Centric Approach
- Sales Orientation
- Team Leadership
- Analytical Thinking
- Attention to Detail
- Problem-Solving Skills
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