Retail Store Manager

Job Title

Retail Store Manager

Date

Mar 15, 2026

Location

Dubai, AE

Company

I STYLE COMPUTERS (L.L.C)

Request ID

Req ID: 2867

Job Scope

The Retail Store Manager is accountable for managing the daily store activities from administrative and operational to offering the best customer experience. S/He manages the team towards driving sales, optimizing stock performance and ensuring a proper level of training and knowledge in the store.

Main Duties And Responsibilities

• Define, develop and implement the store operational plan as per communicated objectives aiming at exceeding sales objectives.
• Establish sales budgets and targets, cascade to the team and ensure individual and store targets are met.
• Apply the Apple planogram.
• Lead and manage the daily store operational activities to deliver the highest standards of customer service and maximize sales and profitability in line with company's objectives.
• Follow up on the appearance and maintenance of the store and staff to meet Apple guidelines and evaluate audit/mystery shopper reports for improvements.
• Ensure proper storage, tracking and control of inventory and follow up on the merchandising and replenishment of the store while reporting any inventory related issue/opportunity to the Retail Manager.
• Optimize the floor coverage and prepare schedules while accounting for vacation plans and days off.
• Develop and maintain good working relationships with customers and back office departments securing a smooth flow of operations.
• Ensure the cash management policy and all other policies/procedures are implemented in the store and that cash registers are accurately reconciled.
• Attend to operational problems namely customer complaints, in coordination with the back office, to ensure an uninterrupted operation and achieve customer satisfaction.
• Conduct periodic market studies and exchange best practices and recommendations with the Retail Manager and other store managers on a regular basis.
• Prepare and issue periodic reports on store performance and other metrics supporting operational decisions.
• Work closely with the HR Department on staffing needs and training plans.
• Ensure that the company's policies and procedures are implemented/applicable at all times.

Talent Development

• Lead and coach the team cultivating empowerment and ownership.
• Develop capabilities and secure a solid succession plan.
• Conduct regular performance reviews, identify training needs and oversee development plans.

Position Requirements

• Education: Bachelor's degree in Business Administration or any other related field.
• Experience: At least 5 years of relevant experience.