Retail Trainee Manager (for Bahraini only)

Responsibilities and Duties

As a Trainee Manager at Lush, you bring enthusiasm and passion for the Lush brand through a fresh and authentic customer, staff, and shop experience. You embody all the Essential Components of a Lush retail employee. A Trainee Manager is in training to become a Store Manager and will cover this role in the absence of the Store Manager when prepared and trained to do so.

Customer Experience:

Customer Service -

• Lead by example and offer a tailored customer experience through active listening, genuine curiosity, and expert brand and product knowledge
• Demonstrate open body language, enthusiasm and create an engaging environment
• Be adaptable to different customer needs and adjust to varied traffic patterns
• Actively demonstrate products as part of the customer experience
• Using Random Acts of Kindness to make your customer’s day when you feel they need it the most

Building the Brand -

• Educate customers on our brand values including Fighting Animal Testing, Fresh Cosmetics, Ethical Buying, 100% Vegetarian, Handmade and Naked Packaging.
• Support the Manager in creating a shop environment where our brand values are brought to life in the shop’s practices, and the staff can speak to the company’s messages.

Driving Sales -

• Having a good level of awareness of the shop floor including urgency to help customers and excellent communication with the team
• Support the Manager in the development of all team members has the 5-star customer experience as the main objective
• Support the Manager in developing leaders to ensure they are modeling best behaviors, coaching in Manager’s absence, and maintaining the high expectations in all their responsibilities

Team Involvement:

Development and Engagement -

• Demonstrate appreciation and encouragement through feedback and praise, be genuine with your coaching and training. Use the EEC model when giving feedback.
• Contribute to an environment where forward thinking, diversity, and inclusion are a part of your team
• Engage as a leader in staff meetings and training sessions
• Be open to change and seek feedback from your team to grow your skills and add value to your shop
• Show up to each shift with a positive attitude and ready to contribute to the team
• Working as a team with everyone in the store, supporting each other and contributing to a vibrant atmosphere with a happy team and customers

Succession Planning -

• Support your Manager with delegating tasks and projects in the shop with the intention of career growth and promoting staff opportunities for career growth.
• Work closely with the Manager to establish goals and vision for the store, keeping the customer experience, ethical selling, team development, sales and profitability as your main priorities by aiming to spend 80% of your working week on the shop floor.

Recruitment and Promotions -

• Take an active role in the staffing of your shop with top-performing staff.
• Lead by example by following the clear interview process, documenting your decisions and making clear and correct choices when hiring and promoting in a timely way that upholds high hiring standards.

Operations and Brand Standards:

Policies and Procedures -

• Support a tight ship in which your staff are aware and comply with company standards for time & attendance, product integrity, respectful workplace, and health & safety.
• Ensure your leadership team and staff are equipped with the knowledge and understanding to follow all business processes to perfection
• Ensure the team is accurate and efficient on the till and with cash/credit card handling
• Carry out opening and closing procedures efficiently and to a high standard including opening and closing the tills and sorting paperwork
• Support in maintaining appropriate cost control in all areas including, including wastage, staff costs, and other operational costs

Labor and Scheduling -

• Learn to create business-informed schedules, prioritizing traffic trends and tasks.
• Provide your Manager with feedback when the needs of the business are being met or where there are opportunities.
• Looking after your team’s well-being and work-life balance by organizing shifts well in advance and helping to keep track of staff attendance. Ensuring your team take their full holiday allowance

Stock and Inventory -

• Stock product displays to appropriate levels and rotate stock for freshness
• Help oversee the accurate reporting and recording of inventory, completion of product orders, and processing of deliveries with a regular review of best practices.
• Use appropriate delegation to ensure all operational tasks are completed to enable maximum management presence and support on the shop floor
• Help train your inventory team to abide by fresh standards and rotation. Manage ordering to ensure the right products in the right amounts are in the store at the right time.

Visuals and Merchandising -

• Maintain store cleanliness standards by using checklists and merchandise displays as needed
• Merchandising according to the guidelines to create inviting, plentiful displays with fresh testers
• Maintaining the manufacturing Freshness Policy in the store by appropriately managing stock levels in line with sales.

Leadership:

• Support the analysis of the store’s Management Accounts, Business Drivers, Candy Shop and other reports to work towards achieving goals in each area.
• Create motivating and relevant daily focuses, incorporating business drivers and behaviors that align with the shop’s focus
• Maintain hourly awareness of shop business drivers and act positively to impact them through coaching and customer interactions
• Embodies the 5-star customer experience at all times while driving and forecasting sales accounting for trends and sales targets.
• Runs the sales floor fluidly while positively impacting business drivers and sales
• Delegate and follow up on store cleanliness standards by using checklists and merchandising guidelines
• Learn to conduct staff reviews twice a year and monthly one-on-one goal setting with each staff member

Development and Progression:

• Using your reviews and monthly one-on-ones to take on board feedback and receive coaching to strengthen your development
• Using Lush tools to complete projects in the shop and prepare for the next career steps
• Learning from your team by sharing best practices and product knowledge
• Taking ownership and responsibility in the business as directed by your Support Team member
• Staying up to date with the opportunities available to you in the company, by using internal bulletins
• and the website for reference

Job Types: Full-time, Contract
Contract length: 12 months

Pay: Up to BD650.000 per month

Application Question(s):

• What is your notice period? (Immediate availability is preferred)

Experience:

• Retail: 1 year (Required)