Retail Trainer

KIKO Milano is a leading cosmetics company, and we are seeking a highly motivated Retail Trainer to join our team. The Retail trainers will be in charge for in-class/in-store/ digital training and follow up in a dedicated area. This will require 80% of time OUT (in-store and coaching) and 20% of time IN (receive training material, work on reports, meeting with Training and HO Team) – 4 days out and 1 day in per week.

This is a great opportunity for a highly organized and detail-oriented individual to join our dynamic and growing team.

KIKO Milano is constantly committed to a single objective: to allow everyone to treat themselves to the most innovative cosmetics with highest quality out having to sacrifice their budget.

To give all their customers the chance to experiment in all areas of make-up and treatments with top quality shades, packaging and formulas which are always on trend.

Finally, to create a beauty care concept which is able to rewrite the rules of cosmetics: quality is no longer synonymous with high prices. With KIKO, professional luxury is an exciting reality you can touch. For every budget.

Role: Retail Trainer

Reports to: Regional Training Manager

Location: Kuwait

Main Responsibilities

• Ensure effective in-class/in-store/digital Training
• Optimize customer journey
• Support team guidance and development
• Demonstrate excellent organization and communication skills

Effective In-class/In-store/Digital Training

• Provide product knowledge, selling tips and application techniques on KIKO brands products – novelties and current products
• Impart knowledge by teaching makeup application, skin consultation, haircare consultation
• Communicate and inspire the cast on categories training and relevant product information
• Ensure the cast is attending training and follow up is done after the training is attended
• Coordinate post training support/follow up
• Review training contents and share feedback
• Own the management and the logistic of the training
• Be a facilitator for training delivery – make sure all materials are available and goes smoothly during the training

Optimize Customer Journey

• Embody the KIKO customer journey, setting an example in front of the cast
• Working closely with store management, motivate and inspire the cast to apply and follow the KIKO customer journey
• Coaching the cast to display the KIKO customer journey, upskilling the teams though use of selling techniques including link selling up/cross selling to enhance the client experience
• Develop and propose effective and creative solutions to drive KIKO customer journey on the shop floor
• Visit the stores weekly basis to support with follow up /coaching

Team Development

• Using the evaluation methods, be responsible for providing consistent feedback to the cast, leveraging expertise and knowledge within the team
• Encourage and develop the cast through regular feedback in collaboration with store management coaching following each observation
• Lead and organize bi-yearly assessment for Beauty Advisor
• Monitor and compile training data to support certification process

Organization/Communication/Support

• Prepare monthly calendar, as per the needs of the stores and follow up by preparing monthly meetings with Area/Store Management to define tangible action plans
• Compile data and provide comprehensive reports on a monthly basis
• Work closely with Area/Store Management to share and exchange educational feedback on cast learning
• Be aware of the store performance to adjust training and coaching according to business
• Coordinate regular meetings with Regional Training Manager to share and exchange feedback
• Marketing support if expertise on social media/PR events/master classes are needed
• Commercial – align on business and support needs at store level
• Collection results communication via e-mail for your region

Flexible and willing to perform other tasks as assigned “KNOW HOW”

• Project an exceptional image and body language in accordance with the guidelines set by KIKO, to set example for the cast
• Be flexible and willing to perform other tasks assigned
• Keep up to date on trends and products
• Know and respect the policies, procedures and guidelines

Skills & Competencies

• Minimum 1-2 years experience in training
• Worked on the shop floor is a PLUS
• Makeup knowledge (product/trend/theory/colour) & application technique
• Skincare, Haircare, Fragrance knowledge
• Excellent presentation skills/managing and delivering trainings
• Able to adapt to any situations
• Excellent communication skills
• Able to provide coaching/feedback
• Project management is a PLUS
• Fully understand the business needs and adapt to the requirements
• Work closely with Area/Store Management
• High level of energy, enthusiasm and motivation
• Provide adapted answers to the field needs
• Self motivated and works well independently
• Influencing skills and be energized and be energized by working in a dynamic environment
• English/Arabic speaker is a MUST
• Available to travel in GCC and Europe (Mandatory)
• Driving license