Retention Coordinator

Pay Plan Title: Coordinator

Working Title: Retention Coordinator

Cost Center: 4250/Human Resources

Position Number: 80859

FLSA Status: Exempt

Posting Salary Range: $54,106 - $67,210

Office Location: Remote within North Carolina.

POSTING DETAILS:

Make an Impact

Trillium Health Resources is a Tailored Plan and Managed Care Organization (MCO) serving 46 counties across North Carolina. We manage services for individuals with serious mental health needs, substance use disorders, traumatic brain injuries, and intellectual/development (IDD) disabilities. Our mission is to help individuals and families build strong foundations for healthy, fulfilling lives.

Why Work for Us?

Trillium believes that empowering others begins with supporting our team. We offer our employees:

• A collaborative, mission-driven work environment
• Competitive benefits and work-from-home options for most positions
• Opportunities for professional growth in a diverse inclusive culture

Every day, our work changes lives – from children thriving through early intervention and school-based therapies, to adults with severe mental illness living independently and contributing to their communities.

If you are looking for a unique opportunity to make a tangible impact on the lives of others, apply today!

What We’re Looking For

Trillium Health Resources has a career opening for a Retention Coordinator to join our team! The Retention Coordinator is responsible for supporting organization-wide efforts to strengthen employee engagement, reduce turnover, and enhance the overall employee experience. This role supports and assists with gathering and analyzing retention data, as well as developing and implementing retention strategies, employee recognition, and onboarding initiatives. The Retention Coordinator partners closely with Recruitment, Performance Talent, and Leadership within HR, in addition to departmental and organizational teams to promote a positive, engaging, and supportive work environment.

On a typical day, you might:

• Assist in developing, coordinating, and implementing employee engagement and retention programs.
• Support new hire check-ins, stay interviews, and follow-up actions to address employee concerns promptly.
• Help manage employee appreciation initiatives, recognition events, and morale‑boosting activities.
• Maintain communication with employees during key milestones in the employee lifecycle.
• Collect, organize, and maintain retention, turnover, onboarding, and engagement data.

Employee Benefits:

Trillium knows that work/life balance is essential. That’s why we offer:

• Typical working hours: 8:30 am – 5:00 pm; flexible work schedules with some roles with management approval.
• Work-from-home options available for most positions
• Health Insurance with no premium for employee coverage
• Flexible Spending Accounts
• 24 days of Paid Time Off (PTO) plus 12 paid holidays in your first year
• NC Local Government Retirement Pension (defined-benefit plan) https://www.myncretirement.gov/systems-funds/local-governmental-employees-retirement-system-lgers/lgers-handbook
• 401k with 5% employer match and immediate vesting
• Public Service Loan Forgiveness (PSLF) qualifying employer
• Quarterly stipend for remote work supplies

Qualifications:

Required:

Preferred:

Deadline for Application: April 13, 2026

How to Apply

To be considered, submit your application and resume through our ADP Career Center. Your resume must include:

• Employer name, dates of service (month/year), average hours worked per week, and essential job duties
• Education details (degree type, date awarded, institution, field of study)
• Licensure/certification information, if applicable

After submission, your resume will be reviewed to ensure it meets the essential criteria for the position. You’ll be notified by HR regarding your application status as appropriate. All applicants will receive a final update once the recruitment cycle closes.

Join our Talent Community through ADP to stay informed about future opportunities. Be sure to keep your resume updated in your profile.

Trillium Health Resources is an Equal Employment Opportunity (EEO) employer and a drug-free workplace. All candidates must pass a drug test as a condition of employment.

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