Retention Desk Executive

We are seeking a motivated and client-focused Indian Retention Desk Executive to join our team in Dubai. The ideal candidate will play a key role in enhancing client satisfaction, improving retention rates, and supporting overall revenue growth within the Indian market.

🔹 Key Responsibilities

• Manage and retain high-value clients within the Indian market.
• Build strong, long-term relationships through consistent communication and support.
• Handle client inquiries, concerns, and feedback to ensure high engagement and satisfaction.
• Drive client deposit growth through effective retention and upselling strategies.
• Monitor client activity, trading behavior, and lifecycle performance to identify improvement opportunities.
• Collaborate with internal teams to ensure seamless client experiences.

🔹 Who We’re Looking For

🧠 Smart, Proactive & Client-Centric

• Takes initiative and goes beyond routine tasks.
• Demonstrates a strong commitment to maintaining client satisfaction and loyalty.

💹 Forex & Online Trading Industry Experience (Minimum 1 Year)

• Experience in Sales, Business Development, or Account Management within the Forex or online trading sector.
• Strong understanding of trading platforms and client lifecycle management.
• Ability to manage high-value accounts and influence strong deposit volumes.

🗣️ Language & Communication Skills

• Fluent in English and Hindi .
• Knowledge of additional Indian languages (Marathi, Gujarati, Tamil, Telugu, Kannada, Malayalam) is a strong advantage.
• Excellent communication, persuasive ability, and relationship-building skills.

🎯 Retention & Upselling Focused

• Skilled in addressing client concerns proactively.
• Able to retain clients effectively and identify upselling opportunities.

🔥 Performance-Driven with a Growth Mindset

• Target-oriented, ambitious, and able to thrive in a high-pressure, fast-paced environment.
• Eager to learn, improve, and contribute to continuous business growth.