Retention Executive / Support Executive – Forex

Roles & Responsibilities

• Handle existing client accounts and maintain strong customer relationships.
• Assist clients with forex trading account-related queries and provide timely support.
• Follow up with inactive clients and encourage account reactivation and trading activities.
• Explain company products, trading platforms, promotions, and market updates to clients.
• Coordinate with sales and dealing teams to ensure smooth client servicing.
• Resolve customer complaints and escalate issues when required.
• Maintain regular communication through calls, emails, and WhatsApp.
• Ensure high client satisfaction and retention levels.
• Update CRM with client interactions, follow-ups, and transaction details.
• Support clients with KYC documentation and onboarding processes.

Job Type: Full-time

Pay: Up to AED7,000.00 per month

Work Location: In person