Urwah Admin

HSJB BUSINESS CONSULTING

Key Responsibilities1. Client Support Management<ul><li>Oversee the client support team (email, chat, phone).</li></ul>2. Technical Platform Support<ul><li>Provide support for forex trading platforms like MT4, MT5, cTrader, etc.</li><li>Troubleshoot platform issues (login failures, order execution problems, price discrepancies).</li><li>Coordinate with IT/Tech teams for platform bugs or outages.</li></ul>3. Team Leadership and Training<ul><li>Lead and mentor support agents.</li><li>Train new support staff on products, platforms, and internal systems.</li><li>Conduct regular performance reviews and support quality audits.</li></ul>4. Client Onboarding &amp; Account Management<ul><li>Ensure smooth onboarding of new clients (KYC/AML documentation, account setup).</li><li>Oversee the account maintenance process.</li><li>Monitor client satisfaction and build client loyalty.</li></ul>5. Compliance &amp; Risk Awareness<ul><li>Work closely with compliance teams to ensure client communication complies with regulatory standards (e.g., CySEC, FCA, ASIC).</li><li>Report suspicious activity or potential fraud.</li><li>Stay updated on financial regulations affecting client service.</li></ul>6. Reporting &amp; Analytics<ul><li>Prepare regular reports on support metrics (response time, issue resolution rate, client satisfaction).</li><li>Analyze client feedback and complaints to improve service quality.</li><li>Recommend improvements based on data trends.</li></ul>7. Collaboration with Internal Teams<ul><li>Coordinate with sales, marketing, finance, and compliance departments.</li><li>Provide client feedback to product development or marketing teams.</li><li>Ensure prompt resolution of client inquiries regarding trading platforms, accounts, deposits, withdrawals, etc.</li><li>Handle and escalate complex client issues.</li><li>Monitor support quality and implement service improvements.</li></ul>Job Type: Full-timePay: AED5,000.00 - AED7,000.00 per monthExperience:<ul><li>FOREX: 3 years (Required)</li></ul>

Support Manager- Forex

Project Manager &ndash; Facade<ul><li>Responsibilities:</li><li>Oversee fa&ccedil;ade project execution from initiation to handover.</li><li>Coordinate with clients, consultants, and contractors.</li><li>Manage project budgets, schedules, and resources.</li><li>Ensure compliance with safety, quality, and contractual standards.</li><li>Lead and mentor project teams.</li><li>Requirements:</li><li>Bachelor&rsquo;s degree in Civil/Mechanical/Architectural Engineering.</li><li>10&ndash;12 years&rsquo; experience in fa&ccedil;ade project management.</li><li>Strong leadership, communication, and client-handling skills.</li><li>Proven track record in large-scale fa&ccedil;ade projects in the UAE/GCC.</li></ul>Job Type: Full-timePay: AED18,000.00 - AED22,000.00 per month

Project Manager(Aluminium and glass)

Job Title: Business Development Executive &ndash; MEP Services (UAE Market) Department: Sales Location: UAERole Summary: We are seeking a dynamic and results-driven Business Development Executive to drive new business opportunities, grow the sales pipeline, and support the end-to-end bid lifecycle for MEP (Mechanical, Electrical &amp; Plumbing) services in the UAE. This role requires strong market knowledge, networking skills, and a strategic sales approach to build long-term client relationships and contribute to revenue growth.Key Responsibilities:<ul><li>Identify and pursue new project opportunities through developers, facility management companies, consultants, and contractors.</li><li>Manage the full sales cycle including prospecting, preparing technical/commercial proposals, and converting leads to contracts.</li><li>Respond to RFIs, RFPs, and tender inquiries in coordination with the pre-sales/estimations team.</li><li>Build and nurture client relationships through regular engagement and effective communication.</li><li>Represent the company at industry events, trade shows, and networking platforms to generate leads and enhance brand visibility.</li></ul>Key Performance Indicators (KPIs):<ul><li>Number of qualified leads and client meetings per month</li><li>Proposal-to-win conversion rate</li><li>Quarterly growth in active sales pipeline and order book</li></ul>Preferred Qualifications &amp; Skills:<ul><li>Bachelor's degree (preferably in Engineering, Business, or related field)</li><li>3&ndash;5 years of B2B sales or business development experience in the MEP or construction sector (UAE experience preferred)</li><li>Strong communication, negotiation, and presentation skills</li><li>Self-motivated, target-driven, and well-versed in UAE market dynamics</li></ul>Job Type: Full-timePay: AED5,000.00 - AED20,000.00 per month

Business Development Executive

Key Responsibilities:<ul><li>Identify and target new business opportunities through research, networking, and cold calling.</li><li>Develop and maintain strong relationships with key clients, partners, and vendors in the IT hardware space.</li><li>Understand customer needs and propose appropriate IT hardware solutions (e.g., servers, desktops, laptops, networking equipment, storage devices).</li><li>Prepare and deliver compelling product presentations, proposals, and quotations tailored to client needs.</li><li>Collaborate with internal teams (technical, procurement, support) to ensure seamless customer onboarding and service delivery.</li><li>Meet and exceed sales targets and KPIs as defined by the organization.</li><li>Track sales pipeline, manage leads, and report progress using CRM tools.</li><li>Keep up-to-date with industry trends, market dynamics, and competitor activities.</li><li>Participate in industry events, trade shows, and networking sessions to expand brand presence.</li><li>Gather and provide feedback on customer requirements, market trends, and product performance to improve offerings.</li></ul>Job Type: Full-timePay: AED8,000.00 - AED10,000.00 per month

Senior Business Development Executive- IT Hardware

Key Roles and Responsibilities1. Procurement Planning &amp; Strategy<ul><li>Develop and implement procurement strategies aligned with project timelines and company objectives.</li><li>Forecast material requirements based on project needs and production schedules.</li><li>Identify and evaluate suppliers for aluminum profiles, glass sheets, hardware, sealants, fasteners, and accessories.</li></ul>2. Vendor Management<ul><li>Source, assess, and qualify new suppliers to ensure quality, cost-effectiveness, and timely delivery.</li><li>Maintain strong relationships with approved vendors and negotiate long-term contracts or rate agreements.</li><li>Conduct vendor performance reviews (quality, delivery timelines, compliance).</li></ul>3. Material Purchasing<ul><li>Raise purchase orders (POs) based on approved requisitions from project or production teams.</li><li>Ensure correct specifications (thickness, grade, finish, coating, dimensions) are communicated in POs for aluminum and glass items.</li><li>Track orders to ensure timely delivery and manage logistics coordination.</li></ul>4. Cost Control &amp; Budgeting<ul><li>Negotiate pricing, payment terms, and delivery conditions to minimize procurement costs.</li><li>Maintain procurement within allocated project or department budgets.</li><li>Identify opportunities for cost savings through alternative sourcing or bulk purchasing.</li></ul>5. Inventory Management<ul><li>Coordinate with warehouse/store to monitor stock levels and re-order points.</li><li>Avoid overstocking or understocking of critical items to reduce waste and delays.</li><li>Assist in planning just-in-time (JIT) deliveries for large-scale glass or aluminum profiles.</li></ul>6. Quality Assurance<ul><li>Ensure purchased materials meet required standards, specifications, and industry norms (e.g., ASTM, BS, EN standards for glass and aluminum).</li><li>Coordinate with QA/QC and project teams for inspection and approval of incoming materials.</li></ul>7. Documentation &amp; Compliance<ul><li>Maintain accurate procurement records, contracts, and supplier documentation.</li><li>Ensure compliance with import/export regulations, customs clearance (for imported glass or aluminum), and company policies.</li><li>Prepare and present regular procurement reports to management.</li></ul>8. Coordination with Project &amp; Production Teams<ul><li>Liaise with site engineers, project managers, and production heads to align procurement with execution needs.</li><li>Address and resolve issues related to delays, non-conformance, or supply chain disruptions quickly.</li></ul>Job Type: Full-timePay: AED8,000.00 - AED15,000.00 per month

Purchase Officer-Aluminum and Glass