Retention Specialist - UAEN only

The main responsibility of this job is customer retention. This unit is protecting the bank from losing its home finance customers to another banks

Role holder is responsible for:

• Retaining Home Finance customers
• Reducing attrition by monitoring
• Negotiating and convincing individual customers to continue their relationship with the bank and the organization
• Answer questions regarding EMI payments
• How a particular product works
• What type of support is available, and so on.
• Creating reports
• MIS data
• SharePoint Management

Education & Skills

• Graduate or MBA
• Core banking systems (CRM / Way 4 / Finacle/ FinnOne )
• Core banking systems
• Team Management
• Good People Skill
• Analytical ability

What we offer you:

• Competitive salary package
• Strong emphasis on work-life balance and wellbeing across the bank
• World-class Learning & Development platform and career development
• Generous annual leave entitlement and Private Healthcare
• Preferential banking facilities for employees