Retirement Coordinator - Call Center (ERB #3217)

Posting Details

THIS POSITION REPORTS TO THE SANTA FE OFFICE AND IS NOT ELIGIBLE FOR TELEWORK.

THIS POSTING WILL BE USED FOR ONGOING RECRUITMENT AND MAY CLOSE AT ANY TIME. APPLICANT LISTS MAY BE SCREENED MORE THAN ONCE.
Why does the job exist?

This position is responsible for providing members with information regarding the New Mexico Educational Retirement Boards (NMERB) retirement process, eligibility requirements, membership statements, refund information, monthly benefit amounts, auditing and preparing retirement applications, tax withholding information, direct deposit information and ERB website login issues.
How does it get done?

This position is the first point of contact and primarily responsible for answering incoming calls, which includes effective and efficient telephone customer service to eliminate calls transferred. This position will provide a high level of service to members of the NMERB by assisting them over the phone, in-person, and through email. This position will provide information and referral services to members, administrative units and the general public. In addition, this position will audit, review and enter member and retirement documents into NMBER's Browser system.
Who are the customers?

NMERB Members.
Ideal Candidate

NMERB Members.
Minimum Qualification

High School Diploma or Equivalency and two (2) years of direct experience in bookkeeping, retirement processing, benefits administration, and/or auditing. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling two (2) years may substitute for the required experience.
Employment Requirements

Pre-employment background investigation is required and is conditional pending results.
Working Conditions

Work is usually performed in an office setting, with extensive exposure to Visual/Video Display Terminal (VDT), personal computer and telephone usage. This position also requires the employee to use a copy machine, printer, fax machine and 10 key calculator. Sitting for long periods of time, bending, stooping to file, and occasionally lifting a minimum of 25 pounds.
Supplemental Information

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Agency Contact Information: Melinda Garcia, Melinda.Garcia@erb.nm.gov. Email

For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.

Bargaining Unit Position

This position is not covered by a collective bargaining agreement.