Retirement Technician Supervisor

THE POSITION

The Public School Employees' Retirement System (PSERS) is currently looking to fill a Retirement Technician Supervisor position within the Agency's Bureau of Benefits Administration (BBA). As a Retirement Technician Supervisor you will be part of the PSERS team that provides professional and technical services to the Public School employees including active and inactive members, retirees, beneficiaries, and persons legally authorized to act on their behalf. This role leads a team of Retirement Technicians, providing the full scope of supervisory duties, and serve as subject matter experts for all processes within the designated work unit.

The BBA is organized into two divisions: Member Account Division and the Benefits and Exceptions Division. Because production work is cyclical and subject to legislative changes, work staff may be assigned to perform a variety of tasks in other business areas based on PSERS operational needs.

If you have previous work experience in a pension system or related occupational area, are proficient in Microsoft office products, can provide clear and logical communication both verbal and written, and want to use your skills to be a leader and serve the members of PSERS, this opportunity may be the right fit for you.

DESCRIPTION OF WORK

This position oversees a team that manages retirement account information, analyzes data, and supports efficient workflows across the unit. As a Retirement Technician Supervisor, you will perform the following duties:

• Team Leadership: Guide staff performance, assign tasks, and provide support to help staff reach their goals
• Workflow Oversight: Review work processes, improve procedures, and ensure smooth daily operations
• Staff Development: Coach team members, identify training needs, and provide opportunities to build skills
• Data Accuracy: Verify information requests, review member account data, and ensure correct and timely responses
• Collaboration: Work with the Retirement Administrator and other PSERS bureaus to solve problems and improve results

• Full-time employment, 37.5 hours per week.
• Work hours are 7:30 AM to 3:30 PM, Monday - Friday, with a 30-minute lunch.
• After training period is completed, selected candidate will be able to adjust their starting time.
• Telework: You may have the opportunity to work from home (telework) part-time. This position will require you to be in office full-time for at least the first week for training. After the first week, this position will be required to report to the office 1 day a month, and any additional days depending on operational needs. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
• You must be able to perform Essential Functions as presented in the linked Position Description.

• A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information.

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.
• All application materials and interview responses must reflect the applicant’s own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers? for additional information.

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

• 711 (hearing and speech disabilities or other individuals).

EXAMINATION INFORMATION

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.

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Health & Wellness

We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*

• Eligibility rules apply.