Retrofit Quality Manager, RME Retrofit

Operations is at the heart of Amazon's business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. The Reliability & Maintenance Engineering (RME) team are the business partners that work tirelessly behind the scenes to make it happen. We drive continuous improvement and maintain all the robotics and material handling equipment (MHE) to ensure our customers are met with the Amazon smile. Come join us on our journey!

Key job responsibilities

• You will travel domestically up to 80%, providing on-the-ground support across assigned sites to validate readiness, observe retrofit execution, and drive issue resolution during key phases of deployment and post-launch stabilization
• You will drive site readiness activities, including staffing and training tracking, spare parts readiness, PM setup, and readiness audit completion. Ensuring all pre-launch requirements are met prior to go-live
• You will ensure adherence to standard playbooks, processes, and quality expectations while identifying execution gaps, escalating risks, and capturing field learnings to improve retrofit consistency across the network
• You will support post-launch performance tracking across key metrics (OEE, downtime, throughput, and defects), assist in root cause analysis, and drive corrective actions to ensure sites meet stabilization targets and disengagement criteria
• You will partner cross-functionally with Engineering, Operations, vendors, and RME teams to ensure alignment between design intent and field execution, and communicate site-level risks, blockers, and progress to leadership

A day in the life
As the Retrofit Quality Manager, you will support the execution and quality of retrofit programs across Amazon's fulfillment network. You will play a key role in ensuring retrofits are deployed consistently, sites are prepared for go-live, and systems achieve stable performance post-launch. You will work closely with Senior Retrofit Quality Managers, Engineering, Operations, Central Teams, and site RME teams to drive readiness, execution consistency, and post-launch stabilization. This role focuses on execution excellence, field engagement, and problem solving; ensuring that known issues are prevented and performance gaps are quickly addressed.

This role requires up to 80% regional travel and availability to work from a corporate office or fulfillment center when not traveling. Candidates should either live near or be within a reasonable commuting distance of the corporate office or fulfillment center.

About the team
Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave. But wait, there's more: We provide lightweight fire-resistant daily wear and composite toe safety shoes for your safety!

Amazon Benefits:
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan
If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skill sets. If you’re passionate about this role and want to make an impact on a global scale, please apply!