Return Supervisor

Job Title: Return Supervisor

Department: Warehouse / Supply Chain / Distribution
Reports To: Warehouse Manager / Supply Chain Manager

Job Purpose

To manage and control product returns from distributors, retailers, and sales teams, ensuring accurate documentation, quality checks, inventory adjustment, and compliance with company policies and regulatory requirements.

Key Responsibilities

• Receive, inspect, and process returned goods from distributors and sales teams.
• Verify return documents (DNs, invoices, expiry, damage reasons) for accuracy and approval.
• Coordinate with QA/QC for quality inspection of returned, damaged, or expired products (especially in pharma).
• Ensure proper segregation, tagging, and storage of returned, damaged, or expired stock.
• Update ERP/WMS systems for stock adjustments and return entries.
• Monitor and control expiry, near-expiry, and damaged inventory to minimize losses.
• Coordinate with Sales, Distribution, Finance, and Warehouse teams for timely resolution of return issues.
• Prepare daily, weekly, and monthly return reports for management review.
• Ensure compliance with SOPs, GMP, GDP, and company return policies.
• Supervise return handling staff and ensure discipline, safety, and accuracy in operations.

Qualifications & Experience

• Bachelor’s degree (Supply Chain, Business, or related field preferred).
• 3–5 years of experience in warehouse, returns, or distribution operations (FMCG / Pharma preferred).
• Hands-on experience with ERP/WMS systems (SAP preferred).
• Strong understanding of inventory control and return processes.

Job Type: Full-time

Pay: From Rs65,000.00 per month

Work Location: In person