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Employment Department

Revenue Agent 1 (Contributions and Recovery Division) – multiple permanent positions available!

Initial Posting Date:

03/12/2026

Application Deadline:

03/19/2026

Agency:

Employment Department

Salary Range:

$3,798 - $5,193

Position Type:

Employee

Position Title:

Revenue Agent 1 (Contributions and Recovery Division) – multiple permanent positions available!

Job Description:

Do you thrive on providing superior customer service in a fast-paced environment with competing priorities? Do you have excellent organization, attention to detail, and time management skills? Are you looking to join a dynamic friendly team? If so, please consider joining our team and apply today!

At the Oregon Employment Department, we actively support a workforce that is representative of the people we serve including people from various races, genders, abilities, cultures, language skills, geographic locations, and justice system involvement. We value your life experiences and encourage everyone to apply with your transferable skills and qualifications from your work, school, and volunteer experiences. Please let us know if you need a

reasonable accommodation

WHAT YOU WILL DO:

The primary purpose of this position is to work within a contact center environment, to effectively recover debt owed to the Oregon Employment Department, due to unpaid taxes or improperly paid Unemployment Insurance or Paid Leave Oregon benefits.

As a Revenue Agent, you will:

Initiate and respond to inquiries from claimants or businesses regarding voluntary debt repayment.
Evaluate claimants’ financial circumstances to establish or restructure repayment plans.
Process claimant payments and applying payments accurately.
Generate Distraint Warrants and garnishments when necessary.

For a complete review of the position and responsibilities, please

click here.

WHAT WE ARE LOOKING FOR:

Required Minimum Qualifications

Six months of customer service or call center experience that includes explaining customer balances and identifying discrepancies in the account balance, requesting payment on current or past-due accounts, or setting up payment arrangements; OR
One year of customer service or call center experience which involved explaining policies, laws, rules or regulations; and resolving problems or complaints, which included dealing with customers/clients who were confused, frustrated, or hostile; OR
One year of experience working in support of a collection function, or collection work performed as part of other major responsibilities.

Desired Attributes

Excellent customer service through active listening, clear communication, and effective conflict resolution in‑person, over the phone and email.
Ability to navigate multiple computer systems and screens simultaneously to enter, retrieve, and accurately document customer account information.
Ability to explain laws, rules, regulations, and policies in a clear, accessible manner to support understanding.
Ability to demonstrate sound judgment and decision‑making skills to accurately apply payments in a fast‑paced environment.
Experience conducting both voluntary and involuntary collections within the last 3 years.
Experience working with an Automated Call Distributor system in a high-volume environment within the last 3 years.
Commitment to valuing diversity, equity and promoting inclusion; demonstrate how your work, school, volunteer, and/or life experiences prepare you for this position.

WHAT’S IN IT FOR YOU:

A workplace that balances productivity with enjoyment and encourages learning and mentoring.
Rewarding work in a dynamic and creative environment with colleagues who are passionate about public service.
Work/life balance, 11 paid holidays a year, and a
competitive benefits package.
Public Service Loan Forgiveness
opportunity!
Get There
- Oregon’s easy-to-use carpool matching tool and trip planner.

HOW TO APPLY:

Required: Attach a resume and cover letter. Your cover letter must not exceed two (2) pages. Please make sure your cover letter clearly addresses the desired attributes and minimum qualifications you have under the “What We Are Looking For” section above. Please upload your documents in the “Resume/Cover Letter” section of the application. In addition to your related work experience and education, we will use the desired attributes and required minimum qualifications to determine who to interview.
External Applicants: Click on the “Apply” link above to fill out the online application and submit by the posted closing date. Please use your preferred name on application materials.
Current State of Oregon employees (this includes temporary employees): Apply through your employee Workday account. Please ensure the work history in your applicant profile is up-to-date and reflects your current position.
Important: Please monitor both your email and Workday account for updates regarding this recruitment. You may be asked to submit additional information after initial application.
The job posting closes at 11:59 PM (PDT/PST) on the close date. Immediately after you submit your application, be sure to respond to the two questionnaires relating to public records requests and veterans’ preference. These questions are necessary to complete the application process.

ADDITIONAL INFORMATION:

During the application process, the State of Oregon does not request nor require information regarding an applicant’s age, date of birth, or educational attendance or graduation dates.
The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.
This position is represented by the Service Employees International Union (SEIU).
This recruitment may be used to fill current and future Permanent, Limited Duration, Job Rotation and Temporary vacancies as they occur.
The salary listed is the non-PERS qualifying salary range. If the successful candidate is PERS‑qualifying, the salary range will reflect the additional 6.95%. Please review the
Classification and Compensation
page for more details.
Eligible veterans and Oregon National Guard servicemembers (current and former) who meet the qualifications of the position will be awarded candidate preference. For more information, please visit
Veterans Resources
.
Salary Determination: The information in your Workday profile will be used to complete an equal pay assessment to determine salary placement upon hire.
United States Employment Eligibility: The Oregon Employment Department does not offer visa sponsorship. Within three days of hire, all applicants will be required to complete the US Department of Homeland Security's Form I-9, confirming authorization to work in the United States. If your employment authorization and documentation is contingent on sponsorship now or in the future, you will not meet Agency employment eligibility standards. The Oregon Employment Department is an E-Verify employer. If you are the successful candidate you must present your I‑9
acceptable documents
(See page 2) for employment verification.

IN-STATE HYBRID WORK INFORMATION:

Candidates may be approved for hybrid work. Hybrid work suitability is evaluated based upon business needs at the time of hire. Hybrid work approval can be revoked at any time. Candidates are expected to:

Reside within (or be willing to relocate to) Oregon, or one of its bordering states within a reasonable commuting distance (e.g. Vancouver, Washington) within 30 days from date of hire.
Be able to report to the office location listed in the job posting, as necessary.
Demonstrate access to a broadband internet connection that meets or exceeds the minimum acceptable requirements;
Click Here
to view the minimum acceptable requirements. OED IT Services will provide the necessary hardware to employees who are approved for remote work.
Have a private workspace.
Maintain good standing (i.e., no performance or attendance issues).

CRIMINAL RECORDS CHECK:

The Employment Department is committed to being a leader in providing its employees with fair and equal employment opportunities and recognizes that as a best practice in equity and inclusion, criminal background check policies shall be job related and consistent with business necessity. For positions with authorized access to FBI Criminal Justice Information Services (CJIS) information, a separate criminal records check is conducted by the Oregon State Police. If you would like further information on how each criminal records check is conducted, please read our

Criminal Record Check Policy

or contact us at the number below with any questions. Note: This position has been designated to have authorized access to Federal Tax Information (FTI). To verify identification, the successful candidate will be subject to a criminal background check which may require a fingerprint-based background check as a condition of employment.

CONTACT INFORMATION & HELPFUL LINKS:

If you have questions about the position or need an alternate format to apply, please contact us at 503‑947‑1289;

EmployeeServices@employ.oregon.gov

. Please be sure to include the job requisition ID number.

Guidance our hiring managers use:

Equity and Inclusion Recruitment Questions

and

Gender Identity and Expression Procedure!

Reasonable Accommodations

Veterans Resources

How to Set Job Alerts

Workday Applicant FAQ

Interview Scoring Criteria used during recruitment

What You Need to Know to Get the Job

Come for a job. | Stay for a career. | Make a difference ... for a lifetime!

The Oregon Employment Department is an Equal Opportunity, Affirmative Action Employer, committed to workforce diversity. At the Oregon Employment Department, we foster fairness, equity, and inclusion to maintain a workplace environment where everyone is treated with respect and dignity regardless of race, color, national origin, religion, sex, sexual orientation, gender identity, marital status, age, veteran status, disability, or status as a victim of domestic violence, harassment, sexual assault, or stalking. This applies to every aspect of our employment practices, including recruitment, hiring, retention, promotion, and training.

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