Revenue and Dispatch Coordinator HVAC and Plumbing

Benefits:

401(k) matching
Bonus based on performance
Competitive salary
Health insurance
Opportunity for advancement
Paid time off
Training & development

Benefits/Perks

Competitive Compensation (Base + Best in class performance incentives tied to booking rate and revenue performance)
Paid Time Off
Career Growth Opportunities

Job Summary

Dustin's Mechanical is growing and we are looking for a high-performance individual tot are ownership of our front office operations, customer experience, and dispatch coordination.
This is not a typical CSR role.
This position plays a direct role in driving revenue, optimizing technician performance, and ensuring every customer interaction is handled with urgency and professionalism.

Responsibilities:

Answer inbound calls and convert them into booked appointments
Control the daily dispatch board (right tech, right call, right timing)
Identify call types (repair, maintenance, IAQ, replacement opportunity)
Ensure technicians are set up for success before arrival
Manage schedule gaps, cancellations, and same-day opportunities
Support revenue tracking and KPI visibility
Attend trainings to maintain up-to-date skills and knowledge

What We're Looking For:

Strong communicator who can confidently guide customers
Ability to stay calm and organized in a fast-paced environment
Experience in HVAC, Plumbing or home services required
Dispatch or Service Titan experience is a major plus
- you like to win and perform
Ability to work well under pressure
Highly organized with the ability to prioritize projects and manage time effectively

What Success Looks Like: