Revenue & Customer Sales Manager (173956)

Shangri-La Bosphorus, Istanbul

Find Your Shangri-La in Shangri-La.

Shangri-La has been creating joyful moments through heartfelt hospitality since 1971 — and that spirit continues to guide us today.
As we look ahead to new horizons, we invite you to be part of our growing Shangri-La family and make a meaningful impact on the world — through joy, shared purpose, and our Asian art of hosting.

In a city that straddles Europe and Asia, discover a luxury 5-star hotel that draws on influences of East and West in Shangri-La Bosphorus, Istanbul. This historical building sits in the Beşiktaş district, a short walk from the iconic Dolmabahçe Palace, and offers spectacular Bosphorus views. Find solace in chandelier-accented rooms and suites accentuated by soothing cool tones, inspired by palatial Ottoman glamour and Asian design elements.

About the Role

As a Revenue & Customer Sales Manager, we rely on you to

Ensure the smooth and efficient operations in the department to achieve maximum room revenue in order to meet or exceed the revenue target
Be responsible for implementation of policies and procedures, providing proper training to the team
Observe and ensure that proper telephone manners are maintained at all times
Monitor the reservations system to ensure there is no discrepancy
Provide a warm, helpful and informative service over the phone
Contribute to creating an excellent experience to all guests
Handle all guest requests in a professional and timely manner
Upsell rooms to meet guests' needs and improve hotel revenue
Show empathy; understand diversity in guest behavior

About You

Has a passion for Sales and Marketing
Is a strong team player
Has a can-do attitude
Enjoys crafting creative and best-fit solutions for business partners and customers
Thinks outside of the box whilst leading change in the hotel
Understands the global markets and local environment
Communicates and writes with fluency in English (as well as the local language)
Has relevant experience in a similar capacity previously
Has strong interpersonal and communication skills
Able to engage in a friendly and professional manner with business partners and customers
Has good selling skills
Is people-oriented attitude
Is proficient in operating Opera PMS

Why Join Us

A workplace that values your passion and supports self-realization and personal growth.
Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.
Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.
Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive

We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.

We appreciate your interest in joining us. Please note that only successful candidates will be contacted.