Revenue Cycle Analyst

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Twin Health

At Twin Health, we empower people to improve and prevent chronic metabolic diseases, like type 2 diabetes and obesity, with a new standard of care. Twin Health is the only company applying AI Digital Twin technology exclusively toward metabolic health.

We start by building a dynamic model of each person's metabolism — drawing on thousands of data points from CGMs, smartwatches, and meal logs — that maps their personal path to better health. Guided by a dedicated clinical care team, our members have lowered their A1C below the diabetes range, achieved lasting weight loss, and reduced or even eliminated medications, all while living healthier, happier lives.

Working here

Our team at Twin Health is passionate, talented, and united by a shared purpose: to improve the metabolic health and happiness of our members. We believe in empowering every Twin to make a meaningful impact for our members, our clients, and each other, while enjoying a supportive, collaborative work environment.

Twin has been recognized not only for our innovation but also for our culture, including: Innovator of the Year by the Employer Health Innovation Roundtable (EHIR), selected to CB Insights' Digital Health 150, and named one of Newsweek's Top Most Loved Workplace® .

With more than $100 million raised in recent funding, including a $53 million Series E round in 2025 led by Maj Invest, and a $50 million investment in 2023 led by Temasek, Twin is scaling rapidly across the U.S. and globally. Backed by leading venture firms like ICONIQ Growth, Sequoia, Sofina, Temasek, and Peak XV, we are building the most impactful digital health company in the world.

Join us as we reinvent the standard of care in metabolic health.

Opportunity

Twin Health is expanding rapidly and we are seeking an experienced Revenue Cycle Analyst to join us and

help support our billing operations team. In this role, you will support our day to day billing operations

including but not limited to: payer accounts management and onboarding new customers for billing setup.

Your experience in full revenue cycle management will be utilized heavily in ensuring payer accounts are in

good standing while minimizing claims issues. You will also be customer service oriented in collaborating

with our internal partner success teams in supporting our customers billing related needs and requirements.

Responsibilities

Revenue Cycle Accounts Management

Claims and invoice AR (accounts receivable) account management which includes but not limited to: follow up, status inquiry, rejections, denials and corrected claims management
Identify, analyze and provide critical reporting on payer specific reimbursement trends - payments, underpayments and denials
Support monthly billing activities and meet month-end close deadlines
Cash Posting - application of collected cash and reconciliation of remits including payment offsets
Manage payer projects related to claims issue resolution
Master internal billing guidelines for accurate payer and customer specific reimbursement requirements
Review and recommend write-off/bad debt adjustments for uncollectible claims or invoices to manager
Review account credit balance and recommend necessary payment refund according to payer policies
Support managing billing inquiries from internal and external customers while providing world class customer service

Onboarding New Customer Billing Setup

Support implementing billing setups for either customer invoicing or claims integrations with health plans
Ability to coordinate process issues and improvements related to billing operations, with cross functional partners
Be a subject matter expert for payer specific revenue cycle process
Identify gaps in revenue cycle process and collaborate with manager on process improvements
Collaborate with manager on continuous documentation and development of revenue cycle policies and procedures
Additional duties as assigned

Qualifications

At least 4-5 years of experience in revenue cycle management in various healthcare provider settings
Knowledge of eligibility, major medical benefits, CPT, HCPCS and ICD-10 medical coding
Knowledge and experience in commercial and government payer reimbursement policies and regulations
Experience in business to business and patient billing and collections
Proficiency in interpreting and reconciling Explanation of Benefits (EOB)
Technical computer proficiency (MS Office, Google Sheets, Google Docs)
Previous experience working at a healthcare startup is a plus
Background in project management and coordination is a plus
Critical thinking and problem solving skills
Experience with NetSuite is a plus

Compensation and Benefits

The compensation range for this position is $75,000 - $85,000 annually.

In addition, Twin has an ambitious vision to empower people to live healthier and happier lives, and to achieve this purpose, we need the very best people to enhance our cutting-edge technology and medical science, deliver the best possible care, and turn our passion into value for our members, partners and investors. We are committed to delivering an outstanding culture and experience for every Twin employee through a company based on the values of passion, talent, and trust. We offer comprehensive benefits and perks in line with these principles, as well as a high level of flexibility for every Twin

A competitive compensation package in line with leading technology companies
As a remote friendly company we are committed to providing opportunities for all who join to further build relationships, increase cross-functional collaboration, and celebrate our accomplishments.
Opportunity for equity participation
Unlimited vacation with manager approval
16 weeks of 100% paid parental leave for delivering parents; 8 weeks of 100% paid parental leave for non-delivering parents
100% Employer sponsored healthcare, dental, and vision for you, and 80% coverage for your family; Health Savings Account and Flexible Spending Account options
401k retirement savings plan

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