Revenue Cycle Consultant- Workflow Optimization

Oracle Health Government Services is seeking a skilled Revenue Cycle Consultant for Workflow Optimization to join our mission-driven organization. In this role, you will be responsible for supporting revenue cycle end users navigating workflow challenges, serving as a trusted advisor that bridges the gap between technical resources, operational staff, and client leadership.. The ideal candidate will have a solid understanding of revenue cycle operations, aconsultant mindset, and a proven ability to translate complex workflow issues into practical, sustainable solutions. You will collaborate with cross-functional teams—both internal stakeholders and client partners—so familiarity with revenue cycle metrics, KPIs and terminology is essential.

Top skills or competencies to be successful:

• Comprehensive understanding of end-to-end revenue cycle operations, including patient access, coding, billing, claims, denials management, and reimbursement
• Demonstrated ability to analyze workflow challenges, think creatively, and develop practical solutions that resonate with frontline users
• Strong interpersonal and communication skills, with experience engaging diverse stakeholder groups including clinical staff, operational leaders, and technical teams
• Ability to build trust quickly with end users and serve as a reliable, approachable resource for ongoing support
• Experience facilitating workflow reviews, end-user sessions, and cross-functional working groups
• Comfort working in dynamic, client-facing environments with competing priorities and varying levels of technical proficiency among end users
• Detail-oriented with strong documentation and organizational skills

Education, certifications, or experience (preferred/required):

• Bachelor's degree in Health Information Management, Healthcare Administration, Business, or a related field; equivalent experience considered
• Minimum of 8 years of experience in revenue cycle operations, consulting, or a related healthcare role
• Prior experience in a client-facing or advisory capacity strongly preferred
• Familiarity with major revenue cycle platforms required, with a preference of Millennium experience.
• Experience supporting workflow design, optimization, or implementation within a healthcare setting preferred
• Relevant certifications such as CRCR (Certified Revenue Cycle Representative) or RHIA/RHIT a plus
• Required travel up to 50%
• US Citizenship is required with an ability to obtain and maintain a government security clearance.

Responsibilities :

• Serve as the primary workflow subject matter expert for revenue cycle end users across internal teams and client organizations
• Coordinate between technical resources, revenue cycle operations staff, and client leadership to identify, assess, and resolve workflow challenges
• Evaluate existing revenue cycle workflows and recommend modifications that improve accuracy, efficiency, and end-user adoption
• Develop and maintain accurate, up-to-date workflow documentation for all revenue cycle processes
• Provide consistent end-user support through a structured combination of scheduled office hours and onsite presence
• Serve as an escalation resource for complex or time-sensitive workflow concerns, facilitating timely resolution across stakeholder groups
• Partner with technical teams to ensure that system configurations and build decisions align with operational workflow needs
• Monitor the effectiveness of workflow changes over time, gathering feedback from end users and making iterative improvements as needed
• Build strong working relationships with client leaders and staff to proactively surface workflow gaps before they impact operations
• Support organizational change by guiding end users through workflow transitions with clear communication and hands-on assistance