Revenue Cycle Specialist

The Revenue Cycle Specialist is responsible for the accurate and timely processing of insurance claims, payment collections, and revenue cycle management at reTHINK Therapy. This role is critical to the financial health of the practice and directly supports the clinical team's ability to focus on client care. The Revenue Cycle Specialist communicates directly with clients regarding billing updates and works closely with the Office Manager to ensure clean, efficient billing operations.

This is a hybrid full-time non-exempt position classified as "Administrative Staff" at reTHINK Therapy. This position operates on a 9/80 compressed work schedule — 80 hours over 9 days within a two-week pay period — with every other Friday off. The specific off-Friday rotation will be designated at time of hire.

Mission: reTHINK Therapy’s mission is to be present with people.

Purpose: reTHINK Therapy aims to revolutionize the job market for therapists in Nevada. Because we believe → Excellent therapy starts with great therapists! And an excellent therapist is supported by a team.

Values:

• Accountability
• Adaptability
• Authenticity

Salary: $50,000 Annually

Reports to: Office Manager

Benefits: All benefits start the first full month after 60 days of employment.

• Health, Dental and Vision Insurance
• Accrued Paid Time Off (PTO) of .0769 hours per hour worked
• 10 Holidays Off (See Employee Manual)
• Simple IRA Retirement, with up to 3% employer match
• Short-Term Disability Coverage provides income support during qualifying medical leave

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Core Responsibilities

• Review and process clean EDI claims using CPT (Current Procedural Terminology) and DRG (Diagnosis-Related Group) classifications for accurate and precise billing
• Process and upload paper and digital EOB/EOPs weekly
• Manage medical collections by following up on unpaid claims, resolving denials, and appealing rejected claims to maximize reimbursement
• Initiate and manage client collections, including payment arrangements and copay follow-up
• Communicate insurance trends, denials, and errors to the Office Manager
• Investigate and resolve claim rejections and denials (light insurance investigation)
• Submit and track Prior Authorization Requests (PARs)
• Submit and manage records requests and client documentation
• Check insurance benefits for new and established clients
• Serve as the primary point of contact for clients regarding billing questions and updates
• Communicate billing changes, balances, and payment plans directly with clients in a clear and professional manner
• Provide exceptional service that reflects reTHINK Therapy's mission and values
• Handle and diffuse client billing concerns professionally and with empathy
• Coordinate and maintain office equipment and supplies
• Stay highly organized with strong attention to detail
• Prioritize various projects independently
• Be a problem solver and think ahead to ensure any challenges don't greatly impact progress or outcomes for clients
• Own the day to day management of Asana or any designated task management system, ensuring tasks are properly created, assigned, tracked, and followed through to completion.
• Work collaboratively with administrative team members
• Provide straightforward feedback to administrative team members when needed
• Able to receive direct and constructive feedback and make appropriate adjustments
• Attend mandatory staff meetings and training as directed by reTHINK Therapy
• Regular and reliable attendance and timely arrival to work

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Key Performance Indicators (KPI)

• Response Time & Availability
• Return client communication within 1 business day
• Maintain consistent availability during business hours
• Billing Accuracy & Submission
• Clean EDI submission rate - target minimal rejections/denials
• Timely EDI submission
• PAR submission and tracking completion
• Accuracy & Quality
• Insurance verification accuracy
• Complete and accurate EHR file management for new hire paperwork
• Error-free payment processing
• Patient aging kept within acceptable thresholds as directed by Office Manager

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Required Qualifications

• High school diploma or equivalent required
• 2+ years experience in billing and revenue cycle management
• Experience in healthcare or mental health settings preferred
• Proficiency with common office software and phone systems
• Comfortable learning and using EHR systems and scheduling software
• Proficiency with task management software (e.g., Asana)
• Strong organizational skills with ability to manage multiple tasks
• Technologically savvy with ability to troubleshoot issues independently
• Excellent written and verbal communication skills
• Strong interpersonal skills with warm, welcoming demeanor
• High attention to detail and follow-through
• Ability to work independently on assigned tasks
• Problem-solving mindset with proactive approach
• Customer service orientation
• Ability to handle and diffuse client issues professionally
• Team player who works collaboratively
• Able to take direct and constructive feedback and make appropriate adjustments
• Must be punctual in reporting to work

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Working Conditions

• Hybrid position, in-office days will be in Henderson, NV (89074)
• Standard business hours, 40 hours per week
• Regularly required to sit, talk, or hear
• Occasionally required to use repetitive hand motion, handle, or feel
• Often required to stand, walk, reach, bend, or lift up to 20 pounds
• Frequently communicating with others to exchange information
• Ability to walk short distances in an office setting
• Ability to follow oral or written instructions
• Ability to lift files, open filing cabinets, and bend or stand on a stool as necessary
• Professional office environment supporting mental health services
• Typical office noise level
• May encounter frequent interruptions throughout the workday
• This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines

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Alignment with reTHINK Values

Accountability: We lead with honesty and meaningful connection, creating space for openness, safety, and growth.

• What this means for you: Takes ownership of billing accuracy and client collections, and follows through on commitments to clients and the team

Adaptability: We embrace change and foster innovation, staying responsive to the evolving needs of those we serve.

• What this means for you: Responds flexibly to insurance changes and billing challenges, and troubleshoots errors with a solutions-focused mindset

Authenticity: We take responsibility for our choices, creating trust and integrity in every relationship.

• What this means for you: Communicates openly and honestly with clients about billing matters and maintains genuine, caring relationships with team members

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This job description is not exhaustive and may be updated to reflect the evolving needs of reTHINK Therapy. reTHINK Therapy reserves the right to amend and add additional job duties at any time. The Administrative Assistant role is essential to our mission of being present with people by creating the welcoming first impression and operational support that allows our therapists to focus on excellent client care!

reTHINK Therapy is an equal opportunity employer committed to building a diverse and inclusive workplace.

Pay: $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• A claim is rejected due to an invalid diagnosis code. Walk me through how you would handle it.
• A client calls upset because their insurance denied a claim they believed was covered. Walk me through how you would handle the situation from both a billing and customer service standpoint.
• A claim comes back denied due to insurance termination, but the client states they have active coverage. Walk me through how you would investigate and resolve it.
• Briefly describe your medical or insurance billing experience. What types of claims have you submitted and what systems have you used? Include any EHR systems, clearinghouses, or billing software you have used.

Work Location: Hybrid remote in Henderson, NV 89074