Revenue Cycle Trainer

DEPT: Admitting/ Registration

LOCATION: Maury Regional Medical Center- Columbia, TN

SHIFT: Full-Time, Monday-Friday

MAURY REGIONAL HEALTH:

At Maury Regional Health, patients are at the heart of everything we do. We're committed to clinical excellence and compassionate care, offering exceptional service. As a top-rated organization, we foster an inclusive, collaborative work environment where innovation and patient care lead the way.

ABOUT THE UNIT:

This position will design, develop and facilitate new hire as well as ongoing and refresher training and development programs for all Patient Access areas throughout MRHS. The trainer should possess strong presentation skills in order to effectively deliver training and orientation sessions to employees and be able to maintain documentation of those training activities. The Trainer will coordinate registration and training logistics and prepare and administer competency tests. The Trainer will work with Leadership in implementing, facilitating, monitoring and measuring quality outcomes. The Trainer is responsible for the training and education of all registration employees, performing quality audits and ensuring that compliance standards are met. The Trainer’s areas of technical competencies should include: Working knowledge of office equipment and computers, Medicare, TennCare, healthcare insurance payment methodologies, financial clearance and payment plan guidelines, financial assistance policies and procedures, prior authorization requirements, Acute and Ambulatory scheduling/operations and Medical necessity requirements. General knowledge of hospital clinical departments, physician practice operations, service protocols and healthcare coding practices is required. The trainer must possess strong negotiation and collection skills. The Trainer will work directly with vendors who partner with MRHS for PAS solutions. In this regard, the Trainer will promote and sustain a positive, professional working relationship with all parties. The Trainer will work directly with MRHS Leadership and the Vendor to identify, troubleshoot and resolve any system, process or operational issues. The Trainer will maintain user access ID’s and logins for Vendor solutions as necessary.

JOB REQUIREMENTS:

• 2 Years Related patient financial experience and computer applications Required
• Associate's Related Field Preferred

• 2025 Great Place to Work & 2024 Best Place for Working Parents

• Medical, Dental, Vision, Retirement Plans & PTO

• Educational Assistance, Tuition Reimbursement & Career Advancement Navigation

• Employee Discounts

• Childcare Services – Hospitots

• Adoption Assistance

For more information: About Maury Regional Health

MISSION, VISION & VALUES:

MISSION: Clinical excellence. Compassionate care. Every patient. Every day.

VISION: To be the trusted choice for health and wellness in southern Middle Tennessee by delivering a safe, seamless and patient-centered experience.

VALUES:

W – Wholeness: Wellness-centered care of mind, body & spirit for our patients & health care team.
E – Empathy : Understanding the feelings of others as we walk with them on their path to wellness.

C – Community: Creating relationships, connections & trust.
A – Advocacy: Defending the rights of all to be heard.
R – Respect: Treating everyone with dignity & respect.

E – Engagement : Actively involving all stakeholders in creating better health outcomes for southern Middle Tennessee

STRATEGIC ANCHORS:

• Quality patient care

• Highly effective teams

• Stewardship of resources

• Innovative culture

Maury Regional Health is committed to the principles of Equal Employment Opportunity in all aspects of the employer/employee relationship. Maury Regional Health grants equal employment opportunities to all qualified persons without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), national origins (including ancestry), genetic information, disability, age, military/national guard/veteran status, sexual orientation, gender identity, or gender expression, or other status protected by state or federal law. Statements made by applicants for employment on this application form will be checked for accuracy. Maury Regional Health campuses are tobacco-free. All tobacco use is prohibited.