Rider Health and Safety Manager

Responsibilities

• Develop and implement rider health and safety programs, policies, and procedures in compliance with local regulations and industry best practices.
• Conduct regular safety assessments and risk evaluations for riders' work environments and delivery routes.
• Monitor riders' compliance with safety protocols and provide guidance for improvement.
• Manage safety-related data and generate reports to track and analyze safety performance metrics.
• Ensure customer delivery experience and safety (food safety practices, rider-customer interaction, hygiene, etc.)
• Research, evaluate, and implement solutions (internal/external) to improve rider and customer safety.
• Run health and safety initiatives/events for the riders' community, including safe driving, well-being initiatives, etc.
• Set up an accident and incident reporting framework as well as a safety complaints/escalation system.
• Identify safety issues, propose solutions, and provide recommendations.
• Contribute to the development and execution of the Division's ABCs and OKRs, while ensuring alignment with other Functions' heads.
• Make critical decisions that support the Division's strategic and tactical direction.
• Establish the plans for the respective functions/teams and provide inputs that support the Division's goals and objectives.
• Distribute tactical responsibilities effectively to potential leaders in the Division, to improve the succession readiness of the organization over time.
• Measure and track relevant OKRs and metrics to ensure the achievement of goals and take corrective actions when necessary.

Governance and Resilience

• Follow all relevant policies, procedures, and processes for the daily work to be carried out in a controlled and consistent manner.
• Contribute to the identification of opportunities for continuous improvement of processes and practices to enhance effectiveness.
• Uphold a high-performance working environment and promote HS's Values.

Budget Management

• Manage and own the budgeting cycle and provide input to the budgeting process.
• Ensure effective utilization of the function's budget, and report accurately on progress and challenges.
• Investigate and propose implementing strategies that result in a positive financial impact for HS.
• Manage the reporting departments effectively within budget, and report accurately on progress made and challenges encountered.
• Formulate strategies that result in a positive financial impact for HS and aim to mitigate financial and operational risks.

QUALIFICATIONS/REQUIREMENTS Knowledge and Experience

• 6 - 8 years of relevant experience.
• Strong knowledge of health and safety regulations.
• Proficiency in data analysis and reporting.
• Excellent analytical and problem-solving skills.
• Effective communication and interpersonal skills.

Education and Certifications

• Bachelor's degree in occupational health and safety, or a relevant field is required.
• A master's degree in a relevant field is preferred.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Other

Industries

Technology, Information and Internet

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