Risk and Performance Coordinator

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Risk and Performance Coordinator

Role Purpose
Provide comprehensive support for risk management and performance monitoring activities, ensuring accurate risk documentation, performance tracking, and effective operation of risk and performance management processes. This role focuses on maintaining risk registers, performance dashboards, and supporting compliance workflows to enable proactive risk identification and performance optimization across the organization.

Key Responsibilities

Risk Management Support
Maintain and update risk registers, risk assessments, and mitigation action plans

Support risk identification workshops and risk review meetings by gathering and organizing relevant data

Monitor risk mitigation progress and escalate overdue or high-priority risk actions

Assist in developing risk reporting templates and standardizing risk documentation processes

Coordinate with department heads to collect risk updates and performance metrics

Performance Monitoring and Analysis
Track key performance indicators (KPIs) and performance metrics across business units

Review performance dashboards and scorecards using Azara/Tableau

Monitor performance trends and highlight areas requiring management attention

Support performance review meetings by preparing data analysis and trend reports

Maintain performance databases and ensure data accuracy and completeness

System Administration and Data Management
Maintain and update SharePoint sites for risk and performance management

Manage workflows for risk reporting, performance tracking, and approval processes

Ensure risk and performance documents are correctly stored, version-controlled, and accessible

Upload and track risk assessments, performance data, and mitigation evidence within systems

Provide user support for risk and performance system queries and escalate technical issues

Reporting and Communication
Prepare regular risk and performance reports for management committees

Generate executive summaries highlighting key risk exposures and performance achievements

Support audit and regulatory review processes by compiling risk and performance documentation

Coordinate communication of risk alerts and performance updates to relevant stakeholders

Performance Measures
Risk Data Accuracy: Maintain high accuracy in risk registers and performance metrics

Reporting Timeliness: Deliver risk and performance reports within agreed deadlines

System Efficiency: Resolve user queries as soon as possible and complete system updates promptly

Process Enhancement: Support continuous improvement in risk and performance management workflows

Essential Qualifications and Experience

Education
GCSEs or equivalent qualification required

A-levels, vocational qualifications, or relevant professional training in risk management or business analysis preferred

Technical Skills
Proficiency in Microsoft Office Suite, particularly Excel for data analysis and reporting

Experience with SharePoint administration or risk management systems advantageous

Familiarity with risk and performance platforms desirable

Strong analytical skills with ability to interpret performance data and risk metrics

Professional Experience
Previous administrative or analytical experience in risk management, performance monitoring, or business support

Experience with data management, reporting, or business intelligence tools beneficial

Understanding of risk management principles and performance measurement frameworks preferred

Essential Personal Qualities

Analytical and Strategic Thinking
Strong analytical mindset with ability to identify patterns and trends in risk and performance data

Proactive approach to identifying potential risks and performance improvement opportunities

Detail-oriented with capability to maintain accuracy in complex data environments

Professional Attributes
Reliable and trustworthy, capable of handling sensitive risk and performance information

Self-motivated with strong learning agility and adaptability to changing business needs

Results-focused approach with commitment to supporting organizational objectives

Communication and Stakeholder Management
Clear communication skills for presenting risk and performance information to diverse audiences

Ability to work collaboratively with multiple departments and management levels

Diplomatic approach when discussing performance gaps or risk concerns

Customer service orientation when supporting internal users of risk and performance systems

Organizational Excellence
Exceptional organizational and time-management capabilities

Methodical approach to risk documentation and performance tracking

Quality-focused mindset with understanding of risk management and performance measurement requirements

This role provides an excellent opportunity to develop specialized expertise in risk management and performance analysis while contributing directly to the organization's strategic risk oversight and performance optimization initiatives.

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.