Risk & Claims Analyst

Position Overview

ProspectBlue is seeking a Risk & Claims Analyst for their client in the logistics and transportation industry. This individual will play a key role in investigating cargo and equipment incidents, managing claims, and supporting overall risk mitigation efforts across the organization.

This position is highly cross-functional and requires strong analytical skills, attention to detail, and the ability to communicate effectively with both internal teams and external partners.

Key Responsibilities

• Investigate cargo-related incidents by reviewing shipment details including commodity, packaging, weight, hazardous classification, and container history

• Analyze documentation, photos, and operational records to determine root cause and responsible parties

• Manage cargo claims from initial review through resolution, including validation, coordination with stakeholders, and invoicing

• Coordinate third-party surveys and ensure findings are incorporated into claims evaluations

• Partner with internal teams across operations, customer service, equipment, and finance to resolve issues and improve processes

• Communicate professionally with customers, vendors, and external partners regarding claims and investigation outcomes

• Ensure compliance documentation is accurate and up to date, including insurance, DOT/SCAC registrations, and interchange agreements

• Identify trends in incidents and provide insights to support operational improvements and risk mitigation

Qualifications

• Bachelor’s degree or equivalent work experience

• Experience in logistics, transportation, cargo claims, or risk management preferred

• Exposure to ocean freight, NVOCC/liner operations, or supply chain environments is a plus

• Strong analytical and problem-solving skills with high attention to detail

• Ability to manage multiple priorities in a fast-paced environment

• Proficiency in Microsoft Office and ability to learn internal systems

• Strong written and verbal communication skills

• Ability to work both independently and collaboratively

• Must be authorized to work in the U.S. and eligible to obtain a TWIC card

Additional Information

• Standard business hours (8:00 AM – 5:00 PM)

• Professional office environment with limited travel as needed