Risk & Fraud Manager

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

This profile is tailored for fast-paced, high-volume operational environments (like BPO, Fintech, or E-commerce) where balancing tight risk mitigation with smooth customer/user experience is critical.
Job Description: Risk & Fraud Manager
Job Summary

The Risk & Fraud Manager is responsible for designing, implementing, and overseeing the organization's fraud prevention and risk management strategies. This role focuses on detecting, investigating, and mitigating fraudulent activities (such as payment fraud, identity theft, and account takeovers) while minimizing friction for legitimate users. The ideal candidate will leverage data analytics, manage a team of specialists, and collaborate with cross-functional teams to protect the company's revenue and reputation.
Key Responsibilities
Strategy & Framework Development

• Design and execute comprehensive fraud detection and prevention strategies across all operational channels.
• Develop, implement, and optimize risk models, fraud rules, and automated detection systems to minimize chargebacks and losses.
• Establish and monitor key performance indicators (KPIs) for the fraud team, including false-positive rates, detection rates, and review turnaround times.

Operations & Incident Management

• Oversee daily fraud operations, ensuring suspicious accounts, transactions, and behaviors are investigated and resolved promptly.
• Lead high-priority, complex fraud investigations, coordinating with legal, compliance, and law enforcement when necessary.
• Manage chargeback and dispute processes, implementing feedback loops to prevent recurring vulnerabilities.

Data Analytics & Reporting

• Analyze large datasets to identify emerging fraud trends, patterns, and systemic vulnerabilities.
• Generate regular risk assessments and performance reports for executive leadership, highlighting fraud losses, mitigation savings, and system performance.
• Evaluate and integrate third-party fraud prevention tools, identity verification platforms, and machine learning models.

Leadership & Cross-Functional Collaboration

• Lead, mentor, and develop a high-performing team of fraud analysts and risk specialists, managing schedules, performance tracking, and continuous training.
• Partner with Product, Engineering, and Operations teams to ensure fraud mitigation measures are seamlessly integrated into product launches and customer workflows.
• Ensure compliance with relevant industry regulations (e.g., PCI-DSS, KYC/AML laws, GDPR) and internal security policies.

Role Specifications & Qualifications
Requirements

• Education: Bachelor's degree in Business Administration, Finance, Data Analytics, Criminal Justice, or a related field.
• Experience: 5+ years of experience in fraud operations, risk management, or trust & safety, with at least 2 years in a leadership or managerial capacity.
• Technical Skills:
  
  • Proficiency with fraud detection software (e.g., Sift, Forter, LexisNexis, Accertify).
  • Strong data literacy; experience with SQL, Tableau, or PowerBI for analyzing trends is highly preferred.
  • Deep understanding of payment systems, chargeback mechanics, and digital identity verification (KYC).
• Soft Skills: Strong analytical problem-solving, exceptional decision-making under pressure, and excellent communication skills to translate complex risks into actionable business strategies.

Key Performance Indicators (KPIs)

• Fraud Loss Rate: Total financial loss due to fraud as a percentage of overall revenue.
• Chargeback Rate: Keeping chargeback volume safely below industry card network thresholds (typically under 1%).
• False Positive Ratio: The ratio of legitimate users blocked or flagged versus actual fraudsters caught (ensuring user experience isn't compromised).
• SLA Turnaround Time: Speed and accuracy of the team's manual review queues.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!