RN Quality & Clinical Coordinator

RN Quality & Clinical Coordinator (Full-Time)
Reports To: Clinical Director

Position Summary

Visiting Nurse Homecare and Hospice of Carroll County seeks a detail-oriented RN Quality & Clinical Coordinator to ensure clinical excellence and quality across home health and hospice services. This office-based role combines chart audits, telephone triage, provider coordination, and staff mentoring to promote high-quality care and documentation readiness. The ideal candidate is a proactive RN with homecare experience who thrives in a collaborative nonprofit environment.

Key Responsibilities

Quality Assurance & Chart Review

Conduct routine clinical chart audits and documentation reviews for home health and hospice records.
Monitor adherence to state/federal regulations, and agency policies.
Identify documentation gaps and provide staff education/feedback.
Support survey readiness and track corrective actions for quality concerns.

Clinical Coordination & Office Support

Serve as clinical resource for field nurses, providing guidance on care, documentation, and regulations.
Perform telephone triage for patient/caregiver calls and coordinate with providers for orders and updates.
Facilitate communication between clinicians, physicians, and patients to ensure timely care coordination.
Assist intake/scheduling teams with clinical appropriateness questions.

Documentation Oversight

Review patient records for accuracy, timeliness, regulatory compliance, and clinical appropriateness.
Monitor completion of assessments, plans of care, visit notes, and certifications.
Reinforce documentation best practices through staff education.

Staff Education & Support

Mentor nurses on regulatory updates, documentation standards, and clinical best practices.
Participate in QAPI activities and support agency policy implementation.

Qualifications

Required

Graduate of accredited nursing program; BSN preferred.
Current, active RN license in New Hampshire.
3–5 years nursing experience, with home health, hospice, or community care preferred.
Strong clinical documentation and regulatory knowledge (CMS CoPs familiarity).
Excellent communication, problem-solving, and organizational skills.
Ability to manage multiple priorities in a small agency setting.

Preferred