Road Logistics Customer Care & Operations Manager

As Road Logistics Customer Care & Operations Manager in Freight Forwarding oversees daily road freight, balancing client needs with operational efficiency by managing bookings, tracking shipments, resolving issues, coordinating carriers, and leading a team to meet KPIs for on-time delivery, cost control, and customer satisfaction, ensuring smooth execution from pickup to final delivery. You will combine strategic leadership with hands-on coordination of domestic and cross-border transport. This position acts as a vital bridge between sales, operational execution, and the client, focusing on service excellence and process efficiency

• Customer Relationship Management - You will act as the main point of contact, processing orders, providing status updates, handling inquiries, resolving complaints, and ensuring customer satisfaction.
• Operations Oversight - Manage all road freight activities, including scheduling pickups/deliveries, booking carriers, coordinating with drivers/agents, and overseeing documentation (BOLs, invoices).
• Team Leadership - Supervise, train, and motivate the logistics team, fostering a collaborative environment and ensuring cross-training.
• Performance & KPIs - Establish and monitor Key Performance Indicators (KPIs) like On-Time Delivery (OTD), cost, and order accuracy, implementing corrective actions as needed.
• Cost & Efficiency - Develop strategies to optimize routes, manage trailer pools, control costs, and improve overall supply chain efficiency.
• Carrier & Vendor Management - Negotiate with carriers and brokers, monitor their performance, and build strong relationships.
• Regulatory Compliance - Ensure all operations adhere to DOT regulations, customs requirements for international road freight, and company safety standards.
• Process Optimization - Implement continuous improvement initiatives using lean methodologies to increase workflow efficiency and reduce overall logistics costs

• A Bachelor’s degree in Logistics, Supply Chain Management, or Business Administration is needed
• 5+ years in similar role with strong people management, coaching, and motivational skills
• Bilingual in Spanish and English would be an asset
• Ability to resolve complex issues proactively and effectively
• Familiarity with logistics software systems and analytical skills
• Understanding of Geography, Trade compliance, Cross Border processes (US- Mexico) and Customs
• Comfortable to Travel to Mexico as per Business Needs.

There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, a 401k retirement savings plan, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-RT1

Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.