Role in General Housekeeping (PFH)

ABOUT THE FUNCTION

This function is to ensure exceptional Guest experience in a highly empowered environment. Represent our brand, throughout the Guest journey, to deliver a flawless dining experience. Ensure that each guest becomes a happy fan of our products, by delighting them from welcome until farewell. The function is to maintain the established standards of cleanliness in rooms and public areas according to standards set by the hotel and ensure orderliness and attractive condition of rooms, floors, lift landings, corridors and pantries.

WHAT YOU WILL NEED TO SUCCEED

• Previous experience in similar and/or related fields in a 5* Hotel.

• At least 1-year experience at same level.

• Proficient in English Language

• Minimum qualification required is High school diploma/higher secondary
  

PERFORMANCE DRIVEN CULTURE; WHAT WILL YOU BE MEASURED AGAINST

• Conduct all operational tasks in Housekeeping while living up to service standards and procedures.

• Go the extra (s)mile where you can.

• Timeliness in order taking and delivery of requests to guests.

• Prevent complaints and ensure adequate service recovery where needed.

• Pro-actively communicate with fellow Ambassadors, always with the Guest’s interests at heart.
  

COMPETENCIES

• Put Customer First

• Drive for Results

• Learning

• Resilience

• Adaptability