Role in Recreation

“Every single member of our organization adds a great value. Emaar is not a collection of talented individuals, but a team of great pooled talent.” – Mohamed Alabbar

ABOUT THE COMPANY

Emaar Hospitality Group, a premier global provider of enriching, personal and memorable lifestyle experiences. As an innovative, agile and influential leader in hospitality, Emaar Hospitality Group is a wholly-owned subsidiary of Emaar Properties PJSC, the developer of elegantly designed and exceptionally built property, malls and hospitality projects across the world.

Address Hotels + Resorts is the first brand launched by Emaar Hospitality Group with properties situated in some of the most sought-after locations. Address brings a fresh identity to the global hospitality and service sector by setting new benchmarks with its gracious hospitality and exceptional service.

Recognized for its fusion of contemporary style with a touch of classic elegance, Address Hotels + Resorts enriches the lives of its guests with intuitive experiences. Staying true to its tagline ‘Where Life Happens’, Address offers its guests opportunities to celebrate life and its most cherished moments. It’s the ultimate Address.

ABOUT THE ROLE

Department: Recreation

Role: Recreation Ambassador

Imagine someone who thrives in high-energy environments, where every guest experience is a chance to exceed expectations. This candidate has a rich background managing large-scale pool and beach operations at a top-tier resort, ensuring safety, enjoyment, and exceptional service for all guests. They’re not just a supervisor; they’re a leader who understands the pulse of a busy, luxury resort and can juggle multiple lifeguard teams while staying cool and collected. With these qualities, they not only meet but exceed the expectations of what a Recreation Supervisor should be. Ready for a new level of luxury resort operations?

WHAT YOU WILL NEED TO SUCCEED

• Previous experience in similar and/or related fields in a 5* Hotel.
• At least 1-year experience at same level.
• Proficient in English Language
• Minimum qualification required is High school diploma/higher secondary

PERFORMANCE DRIVEN CULTURE; WHAT WILL YOU BE MEASURED AGAINST

• Ensure achievement of business goals – Financial, Non-Financial and Initiatives.
• Completion of projects on time, within budget and based on set quality standards.
• Realizing cost efficiencies.
• Analyzing operations and assigning resources accordingly.
• Seamless Communication across all levels of the business unit.
• Provide constructive feedback (on and off-the-job).
• Resolve complaints and ensure adequate service recovery where needed.

Technical Skills

• Event Planning Software
• Recreation Management Software
• Customer Relationship Management
• Communication Tools
• Online Surveys and Feedback Tools

Competencies:

• Fast paced & Resilience
• Problem solving & Creative thinking.
• Proactive & Initiative driven.
• Handling high pressure
• Customer & Stakeholder Management
• Emotional Intelligence
• Managerial skills
• Decision making
• Assertiveness
• Continuous Improvement

QUALIFICATIONS, EXPERIENCE & LANGUAGE PROFICIENCY

• Bachelor’s degree in hospitality management, Recreation Management, Sports Management, or a related field is often preferred.
• Relevant certifications in recreation management, event planning, or hospitality management can be advantageous. Examples include Certified Park and Recreation Professional (CPRP) or Certified Hospitality Supervisor.
• Certification in first aid and cardiopulmonary resuscitation (CPR) is often required due to the nature of the role, where ensuring guest safety is paramount.
• Strong communication skills, including proficiency in English.
• Previous experience in a similar role within the hospitality industry, preferably in a resort, hotel, or entertainment complex

KEY CHARACTERISTERICS:

• Master of Multitasking: Skilled at managing multiple pools, beaches, and lifeguard teams. They know how to keep everything running smoothly, even when it feels like every guest needs attention at once.
• Confidence Meets Communication: A natural communicator who connects easily with guests and staff. They are the first to greet a guest with a smile, the first to step in and resolve issues, and the last to leave to ensure the shift runs smoothly.
• Safety First: With hands-on experience handling large, busy pools, they keep an eagle eye on safety while fostering an atmosphere where fun is the ultimate goal. This candidate holds an up-to-date UAE lifeguard qualification, fully compliant with Dubai Municipality standards.
• Emotional Intelligence: Under pressure, they maintain their composure, guiding their team with poise, ensuring guests are always at ease, even in challenging situations.
• Guest-Focused: They're not just there to supervise—they’re there to ensure guests have a seamless, worry-free experience, from their first step onto the beach to their last splash in the pool.

WHAT WE BELIEVE IN

At Emaar, our DNA lays the foundation for everything we do. It forms the base of how we serve our customers, how we speak with one another, and the way we move forward in every decision we make. In short, it is the essence of who we are and how we communicate.

Customer Focus

Customers are our number one priority. We take pride in delivering on our promises and above all we value the trust they place in us to deliver flawless products, services and experiences.

Ownership Mindset

No detail is too small, no challenge is too big and no ambition is too great. We drive efficiency and effectiveness into every corner of our business, so we are fit for the future and to compete.

Fast Paced

Speed is everything in business. We evolve and adapt quickly and have the willpower, skills, knowledge and passion needed to deliver extraordinary speed for our customers.

Talent and Tenacity

Our people are heroes, superhumans and warriors. We are a team of great pooled talent that dream big and act quickly, with high energy and positivity.

Adaptability

We keep up with the times, disrupting and challenging the status quo. We challenge conventional wisdom and ourselves, we expect the unexpected, and we develop products and services that reflect the future.