Roll Off Supervisor

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  Provide timely and consistent touchpoints with frontline employees.
• Regular review of best practices to enhance daily performance.
• Focus on understanding and progress of employee safety and productivity goals.
• Identify and address improvement opportunities to ensure continued success.
• Actively practice and document coaching conversations.
• Will perform ride-along with drivers periodically to confirm job site/location hazards and/or safety concerns and properly update Soft-Pak account information with details & photos.
• Resolves logistical and equipment challenges voiced by drivers and then develop/implement a solution with proven driver input/suggestions & Roll Off Supervisor input/approval.
• Assist in onboarding new hires and training new roll-off drivers.

Efficiency:

• Weekly review of Roll Off productivity report to establish productivity goals, ensure adherence to operating standards; and optimize labor utilization, manage hours, and overtime expenses per agreed plans and goals for Santa Barbara and Santa Maria.
• Daily meeting with Dispatch to discuss & review driver staffing, productivity to meet and exceed productivity goals and expectations for all routes/drivers.
• Weekly analysis of all routes and drivers to increase workloads capacity & maximize driver utilization. During the peak season, strive to maximize workload & staffing to prevent 12-hour work days. Low season, reduce hours to the extent possible with techniques such as offering time off and cross-training in other lines of business such as Recycle Yard support (Walking Floor).
• Execute all operational plans to help achieve or exceed the department’s goals.
• Ensure the Roll Off fleet is always ready to go. Coordinate out of services with Shop to ensure fleet is available for drivers.

Operations and Supervision:

• Supervise and support roll-off drivers in daily operations in Santa Barbara and Santa Maria.
• Make weekly mid-day visits to Santa Maria and Buellton yards and conduct safety tailgate meeting with roll off drivers, review productivity, incidents and document roll off box inventory.
• Work with dispatch and customer service to address service issues.
• Conducts root cause and detailed investigations for all injuries and incidents, ensuring consistent discipline and retraining. Post-incident ride-along and detailed summary of discussion.
• Daily review and audits of documentation related to route operations (e.g., Logs, VCR’s, driver times, attendance, open or incomplete paperwork submission and disposal tickets), following up where appropriate to validate productivity goals and fully optimization each day of the week.
• Visit and resolve customers issues, perform customer on-site checks to resolve safety issues and service issues, offering alternatives agreeable to both customer and MarBorg Industries.
• Ensure all roll off trucks are washed weekly.
• Responsible in keeping the roll off inventory yard swept and organized by size.
• Monitor container inventory to ensure we have adequate inventory of all sizes.
• Identify boxes that do not meet MarBorg standards and coordinate with shop to have boxes welded, sandblasted, and painted that need repaired,
• Make recommendation to the President for new equipment if needed. (Roll off Boxes and trucks)
• Lead by example to ensure safety practices, policies and code of conduct remain paramount with each employee.
• Communicate with fleet maintenance manager regarding truck repairs, downtime, and ensure trucks are available for use.
• Teaching and developing an understanding of safe truck operation, procedures, and policies.
• Coaching to ensure proper and safe use of company phones & tablets.

Employee Engagement:

• Build and develop talent on the team, understand employees’ career goals and provide coaching to get employees ready for advancement with the Company.
• Create a collaborative, communicative team environment and drive employee engagement with the Company.
• Perform other job-related duties as needed or assigned.

SUPERVISORY RESPONSIBILITIES

Oversees the activities of the Roll Off Drivers and Dispatch. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include training employees; planning, assigning, observing & auditing routes and directing work; performance assessment; rewarding and disciplining employees; addressing complaints and resolving problems. Be an influential leader with a positive can-do attitude.

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

KNOWLEDGE, SKILLS, ABILITIES AND EXPERIENCE:

• Knowledge of roll-off equipment, containers, truck maintenance.
• Ability to motivate and encourage your direct reports.
• A results-driven Supervisor who will support team, managers, and customers.
• Strong critical-thinking skills and a proactive problem solver.
• The ability to navigate through challenges and find a solution.
• Excellent communication and interpersonal skills.
• Scheduling, personnel management, and training.
• Ability to multi-task with strong organizational skills.
• Computer skills including proficiency in Microsoft Office.
• Commercial Driver’s License (CDL A or B) with two plus years of commercial driving.
• Tackle tough technical problems but also collaborate and share best practices across teams.

EDUCATION

High school diploma or general education degree (GED) required; and three to five years related experience.

CORE COMPETENCIES:

• Doing Good – (i.e., Code of Conduct).
• Making Good – (i.e., Accountability, responsibility, and ownership for a problem).
• Treating People Well – (i.e., Works cooperatively and effectively with others).
• Environmentally Focused (i.e., Employee takes initiative as a LEED building initiative to preserve and improve our local environment for future generations).
• Observant: (i.e., Employee can identify safety or operational deficiencies and to quickly implement a correction).
• Safety Matters: Employee actively participates and promotes a safe and healthy workplace.

NEAT JOB SPECIFIC COMPETENCIES:

Critical Thinking, Customer Service, Data Driven, Decision Making Skills, Employee Development & Management, Leadership and Problem-Solving Skills

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of an organization.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY

Ability to apply common sense understanding to carry put instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle or feel; reach with hands and arms; climb or balance; stoop and talk or hear. The employee will occasionally be required to grasp, push, and pull a bin or cart, and lift containers that can weigh 50 to 90 lbs. Will climb and drive a commercial truck, reach above the shoulder level and use fine manipulation of hands. Specific vision abilities required by this job include close vision, distance vision, and color vision.

WORK ENVIRONMENT:

We are a drug free & alcohol-free work environment.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential function.

While performing the duties of this job, the employee is frequently exposed to moving mechanical parts, fumes, or airborne particles, and outside weather conditions. The employee is occasionally exposed to wet and/or humid conditions; high, precarious places; fumes or airborne particles; and vibration. The noise level in the work environment is usually loud and dirty. Required to put on protective outfits, like gloves, safety footwear, and hardhat. Required to travel to Santa Maria & Buellton location weekly.