Roofing Service Account Manager

Company: The Jamar Company
Job Title: Roofing Service Account Manager
Location: On-site & Eau Claire, WI
Opportunity Type: Non-Union
Employment Type: Full-time

The Jamar Company is a solution-focused specialty services provider with a strong regional presence and national reach. We deliver dependable, industry-leading results through innovation, safety, and field leadership. Our diverse and passionate team thrives on collaboration, values relationships, and is committed to making a positive impact. We’re driven by growth, excellence, and the belief that the best ideas come from diverse perspectives.

Drive client success and shape the future of commercial and industrial roofing! As a key member of our Architectural team, you will manage and grow strategic relationships with top-tier clients, delivering innovative roofing solutions and exceptional service.

You will be the trusted advisor—developing tailored plans, coordinating maintenance programs, and ensuring long-term system performance. From resolving challenges quickly to analyzing market trends and uncovering growth opportunities, your impact will be felt across every project.

If you are passionate about building strong partnerships and making a difference in a dynamic industry, we want you on our team!

Essential Duties & Responsibilities:
To successfully perform this role, an individual must be able to carry out each essential duty satisfactorily. The requirements outlined below represent the knowledge, skills, and abilities necessary for the position. Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions.

• Client Relationship Management
  • Serve as the primary contact for commercial and industrial roofing clients.
  • Meet regularly to understand facility needs, ensure smooth communication, and assess satisfaction.
  • Partner with clients on long-term maintenance plans for scheduled roofing work.
• Account Strategy & Growth
  • Develop strategic account plans to strengthen relationships and drive growth.
  • Manage preventive maintenance programs, service contracts, and repair requests.
  • Implement retention strategies to expand client base and maximize opportunities.
• Issue Resolution
  • Address complex client challenges involving technical roofing issues or multiple stakeholders.
  • Collaborate with internal teams to deliver timely solutions and maintain a positive experience.
• Financial & Market Analysis
  
  • Monitor account performance, identify improvement areas, and prepare reports.
  • Analyze market trends and competitor activity to inform strategic decisions.
• Industry Expertise
  • Stay current on roofing technologies, materials, and regulations.
  • Provide clients with insights and recommendations to support long-term facility goals.
• Perform other tasks as assigned to support departmental success.

Required Education & Experience:

• Two years’ or more of experience in the commercial or industrial roofing sector, including client account management and hands-on expertise with EPDM, TPO, PVC, BUR, and coatings; ability to leverage industry knowledge to deliver strategic guidance.
• Proven ability to build, maintain, and balance strong client relationships.
• Skilled in identifying client needs and translating them into actionable, results-driven solutions.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and other essential computer applications.
• Experience with CRM platforms and related tools for effective client account management.

Other Details:

• This position will report regularly in person to Eau Claire, WI.
• Must possess and maintain a valid state driver's license.
• Willingness and ability to travel 50% of the time to local and regional job sites and client locations.
• All offers of employment are expressly contingent upon the satisfactory completion, in accordance with Company policy, of a pre-employment drug screening and background check.

What Sets Us Apart:
Safety – You are part of a team that practices safety first in all we do.
Innovative Culture – Where all ideas are valued and new concepts are encouraged, ensuring continuous growth and out-of-the-box thinking.
Onboarding – Coordinated support to ensure integration into the company, complete understanding of role and team members,
Collaborative Environment – Join a collaborative workspace where support and open communication are the foundation, leading to stronger relationships and teams.
Continuous Learning – Access to resources and opportunities for day-to-day learning, and professional development
Community Engagement – We encourage and support community involvement and volunteer work, providing opportunities to give back and make a positive impact in their communities
Impact – Be a part of a company that makes a difference, both the in market and in the community.

Compensation & Benefits:

• The expected annual compensation range for this position is $62,000-$92,500. Compensation offered to the selected candidate will vary depending on relevant knowledge, skills, training, experience, and market conditions.
• This position is eligible for profit sharing based on company performance in addition to other benefits that support the total well-being of you and your family. Some benefits include:
  • Comprehensive Health Coverage: Medical, Dental, & Vision Options
  • Employer-Paid Coverage: Group Term Life, Short & Long-Term Disability Coverage
  • 401K with Employer Match
  • Discounted Company Stock (Employee Stock Purchase Plan)
  • Profit Sharing
  • Generous Paid Time Off & Paid Holidays
  • Employee Referral Bonus Program
  • Robust Training/Development & Professional Growth Opportunities
  • Exclusive Discounts: Access to Perks Marketplace Discount Program
  • Company Engagement, and More

Disclaimer: The statements above are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required for this classification. All personnel may be required to perform duties outside of their typical responsibilities on occasion as needed.

This position is not eligible for sponsorship.

The Jamar Company does not set fixed deadlines for applications to open positions.

The Jamar Company is an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

If you are a person with a disability and need assistance with the application process, or if you're experiencing difficulty using our website to apply for a position, please reach out to our Human Resources department at careers@jamarcompany.us

Equal Opportunity Employer, including individuals with disabilities and veterans.