Room Attendant

Job Summary
We are seeking a dedicated and detail-oriented Room Attendant to join our hospitality team. The ideal candidate will be responsible for ensuring 100% guest satisfaction by providing guests with a clean, welcoming, comfortable and safe room. maintaining the cleanliness and overall appearance of guest rooms. Prior experience in cleaning or hospitality is preferred, but we welcome motivated individuals eager to learn.

This job description is not an exclusive or exhaustive list of all the job functions that this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the needs of the property.

Duties

• Clean and disinfect guest rooms, including making beds, dusting, vacuuming, and sanitizing surfaces
• Perform floor care tasks such as mopping and carpet cleaning to maintain high standards of cleanliness
• Restock amenities and supplies in guest rooms and public areas
• Ensure all housekeeping standards are met efficiently and thoroughly
• Report maintenance issues or damages to supervisor promptly
• Keep linen closets and supply areas clean and organized.
• Adhere to safety protocols and proper handling of cleaning chemicals and equipment
• Follow established procedures for industrial cleaning when necessary
• Promptly handles Guest complaints or requests and refers to Supervisor if unable to handle
• Ensures that all rooms or suites are secured upon leaving the Guest room or suite
• Support team efforts in delivering exceptional hospitality services

Additional Responsibilities:

• Follow proper key control procedure for issued keys.
• Remain aware of any and all potential security problems and report them to your Supervisor and/or GM.
• Report any suspicious or unusual situations encountered while performing duties to Supervisor, GM or MOD.
• Follow emergency procedures, Material Safety Data Sheet (MSDS), safety precautions and safest work habits.
• Carry out any reasonable request by Management and Management Company.
• Performs other duties required to provide the service brand behavior and genuine hospitality.

Experience

• Previous experience in cleaning, custodial work, or janitorial services is preferred
• Hotel or hospitality experience is a plus but not required; training will be provided for motivated candidates
• Strong attention to detail, reliability, and a proactive attitude are essential for success in this role
• Able to work a flexible schedule

Physical Requirements:

• Perform repetitive hand and arm movements
• Ability to lift up to 50 pound.
• Ability to pull, push up to 100 pounds.
• Must be able to squat, bend, kneel and twist.
• Ability to stand for long periods of time.

Other:

• Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.
• Upon employment, all employees are required to fully comply with Metro Hotel rules and regulations for the safe and efficient operation of hotel facilities.
• We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, sex, sexual identity, gender, gender identity, disability, veteran status, genetic information or other protected class.

We participate in E-Verify and those who are ineligible to work in the United States will not be considered.

Job Type: Full-time

Pay: From $16.50 per hour

Expected hours: No less than 29 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Hotel: 1 year (Preferred)

Ability to Commute:

• Phoenix, AZ 85051 (Required)

Work Location: In person