SUMMARY:

Responsible for the cleaning and preparation of guestrooms for the guests while maintaining hotel standards and consistency.

ESSENTIAL FUNCTIONS:

• Clean assigned guestrooms according to hotel standards. This includes but is not limited to making beds, cleaning bathrooms, vacuuming carpet, and dusting furniture
• Place and restock useable items in the suite including paper items, soap, towels, and any other items designated by hotel standards
• Clean immediate exterior entry areas and windows, according to hotel standards
• Operate housekeeping equipment in a correct and safe manner
• Maintain and restock housekeeping cart each day
• Assist in monthly housekeeping inventory
• Responsible for knowing all hotel emergency procedures
• Follow all hotel safety guidelines and requirements
• Responsible for following all hotel quality assurance standards for department
• Responsible for the proper administration of key control for issued keys
• Responsible for the proper administration of keys left by guests in suite
• Bring all lost and found items to the supervisor’s or manager’s office for logging and storage
• Use the L.E.A.R.N Model for all guest recovery incidents that occur (Listen, Empathize, Apologize, React, Notify)
• Always have a friendly and welcoming demeanor when interacting with our guests

• Report immediately to a supervisor or manager any out of the ordinary situation in the guestrooms including unreported pets, parties in the suite, unusually dirty suites, a vacant suite when the room is thought to be occupied, or an occupied suite when the room is thought to be vacant
• Fill out maintenance work orders and deliver to supervisor/manager or designated area in a timely manner
• Accommodate guest special requests courteously
• Answer guest questions regarding the hotel and local area facilities and services
• Carry out any reasonable request by management that I am capable of performing

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

These duties may require you to frequently bend, lift, carry, twist, push, pull, reach, kneel, and may require prolonged periods of standing and/or walking. Must be able to lift, push, and pull a minimum of 50 pounds. You will be trained to perform all these functions within the required safety guidelines and expectations. If at any point you feel you are unable to perform any of these functions, please let your manager know immediately.

TÍTULO: Asistente De Habitaciones DEPARTAMENTO: Limpieza

SUPERVISOR: Supervisor de Limpieza /Gerente de Operaciones/AGM

/Gerente General

RESUMEN:

Responsable de la limpieza y preparación de las habitaciones para los huéspedes, manteniendo los estándares y la consistencia del hotel.

FUNCIONES ESENCIALES:

• Limpiar las habitaciones asignadas de acuerdo con los estándares del hotel. Esto incluye, entre otros, tender camas, limpiar baños, aspirar alfombras y desempolvar muebles.
• Colocar y reabastecer artículos utilizables en las habitaciones, incluido artículos de papel, jabón, toallas y cualquier otro artículo designado por los estándares del hotel.
• Limpiar las áreas de entrada exteriores inmediatas y las ventanas, de acuerdo con los estándares del hotel
• Operar el equipo de limpieza de una manera correcta y segura
• Mantener y reabastecer el carrito de limpieza todos los días
• Ayudar en el inventario mensual de limpieza
• Responsable de conocer todos los procedimientos de emergencia del hotel
• Seguir todas las pautas y requisitos de seguridad del hotel
• Responsable de seguir todos los estándares de garantía de calidad del hotel para el departamento

• Responsable de la correcta administración del control de llaves para llaves emitidas
• Responsable de la correcta administración de las llaves dejadas por los huéspedes en la habitación
• Llevar todos los artículos perdidos y encontrados a la oficina del supervisor o gerente para su registro y almacenamiento.
• Utilizar el modelo L.E.A.R.N para todos los incidentes de recuperación de huéspedes que se produzcan (Escuchar, Empatizar, Disculparse, Reaccionar, Notificar)