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Room Attendant
Responsible for overall cleanliness of assigned rooms/suits. Report maintenance deficiencies in order to maintain rooms/suits in accordance with hotel standards.
Position Summary:
- Reports rooms as clean and available. Enter the clean rooms in the system (by phone). Reports maintenance deficiencies in order to maintain room in compliance with hotel standards.
- If Room Attendant leaves early she must inform supervisor before leaving.
- Strip dirty lines/towels and remove used amenities from room/suites.
- Check maid cart for supplies, stock as needed and maintain it clean and organize all the time.
- Every time the Room Attendant leaves the floor has to store the cart in the closet.
- Greet guests/customer immediately with friendly and sincere welcome.
- Clean balconies and furniture.
- Respond at special requests by guests/customer such as providing extra amenities or service time requests.
- Provide turn-down service by partially removing and storing bedspread, replenishing amenities, linens, and supplies, clean the bathroom, turn on the light and radio and filling ice bucket as preferred by guest.
- Clean bathtub, toilet, sink, walls, mirrors, tiles, counters, and floor surfaces using cloths, mops, sponges, brushes, and/or cleaning agents.
- Dust all furniture, pictures, drawers, window ledges, and shelves.
- Replenish amenities, linens and supplies in guest room.
- Vacuum room and empty trash.
- Sign for room keys, retrieve, push to assigned rooms, and restock heavy cart. Visually inspect room for cleanliness and appearance.
- Strip and make beds, changing bed linens every day.
- Clean windows and window a frame of the rooms inside and outside – this is a separate task.
- Clean hallways following Housekeeping Standards.
- Provide customer service to guests/customer, including information about hotel services, activities and local attractions.
- Clean all the rooms following the Housekeeping Quality Standards.
- Attending all mandatory meetings.
- Entering room status on the phone when room is ready.
- Always registered key when entering a room even if the door is open.
- Report all suspicious persons or activities, hazardous conditions, etc. to Safety/Security Department.
- Provide general public assistance, instruction and/or guidance for guests/customer and employee safety in the event of an emergency.
- Complete all other duties as assigned by supervisor to include cross training.
- Keep work area, linen closets and attendant’s carts neat and organized.
- Complete inventory forms used to obtain an accurate count of linen.
- Assist lobby attendant in public areas as needed.
- Clean the hallways following the Department Standards.
- Perform deep cleaning projects as assigned by managers.
- Perform room projects as assigned by managers.
- Cleaning and moping the stairs.
- Clean and organize the linen closets.
- Follow the lost & found procedures.
- Assist co-workers.
- Attend to guest requests.
- Attend all mandatory meetings.
- Follows hotel standards for safety and security.
- Perform duties incidental or related to the duties set forth above.
- Perform the Laundry Workers duties when shorthanded on Laundry Workers.
- Perform the Uniform Room duties when shorthanded on Uniform Attendants.
- Perform the House person duties when shorthanded on Horsepersons.
- Attend training for team members.
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