Room Attendant- Female

Main tasks

• Reports directly to and communicates with the Housekeeping Supervisor/ Executive Housekeeper on all pertinent Housekeeping matters to provide an efficient guest service.
• Interacts as appropriate with guests, as well as individuals outside of the Hotel, including suppliers, contractors, labour relations representatives and competitors.
• Co-ordinates and communicates with other department colleagues as required.
• Follow the department Mission and Objectives.
• Report to work within the requested time, prior to the commencement of duty, well-groomed and dressed to the uniform standards.
• Thoroughly clean guestrooms according to hotel/brand standards.
• Complete all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies, and linen for housekeeping cart set-up.
• Remove all trash and dirty linen from guestrooms and hallways.
• Keep all hallways, public areas and closets clean, neat and vacuumed (if applicable).
• Restock housekeeping cleaning cart for next day's use.
• Replenish chemical bottles.
• Clean room with the door closed according to standards, unless requested to do otherwise by the guest.
• Report all missing items from room (i.e., irons/boards, hair dryers, etc.) to Housekeeping Supervisor/Manager.
• Demonstrate pride in the work place with a high level of commitment.
• Treat all guests, members & colleagues in a polite and courteous manner at all times.
• Anticipate guest’s needs wherever possible and react to these to enhance guest satisfaction.
• Promote a helpful and professional image to the internal and external customers.
• Ascertain a high degree of guest satisfaction (to receive zero complaints about your department)
• Use guest names wherever appropriate.
• Have good knowledge of all the different types of rooms, hotel facilities, and hours of operation, restaurants and functions rooms. To be well informed about the special functions and events held in the hotel on daily basis.
• Be aware of hotel management, their office location, role and availability.
• Comply with the hotel legal requirements for fire, bomb threats and Health and Safety standards.
• Attend and follow all training sessions as required.
• Keep your work area, trolley, back area, linen storing carts, store rooms clean and tidy all the times.
• Have the maximum knowledge of Bahrain History, places of interest, shopping areas, etc.
• Maintain the professional confidentiality and never disclose any secret pertaining to the company.
• Carry out any reasonable duties as required by a Housekeeping Supervisor/ Executive Housekeeper.
• Report to the supervisor/ executive housekeeper immediately after joining the duty.
• Complete all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies, and linen for housekeeping cart set-up, ect.
• Responsible for cleaning and maintaining of hotel public areas, guest rooms, corridors, staircase, back area, parking area, staircases, restaurants, banquet areas pantries, elevators, offices and other area assign by Housekeeping Supervisor/ Executive Housekeeper according to the brand standard.
• Maintain the department standard productivity requirement of daily minimum number of room credit count cleaning between 12 to 13 credits par day.
• Report for any maintenance complains to the supervisor/ Executive Housekeeper.
• Carry out the complete inspection of the rooms or public areas and inform the supervisor about any unusual thing found in the room.
• Arrange the housekeeping trolley as per the required standard.
• Handle the clean and soiled linen as per the department standard.
• Vacuum and mop all the rooms after the service.
• Inform the supervisor/ executive housekeeper about the room status and discrepancy.
• Collect the guest laundry and hand it over to the supervisor or linen room.
• Strictly follow the department health and safety standard.
• Handle the “Lost and Found” according to the standards.
• Strictly follow the hotel policy and procedures.

Job Type: Full-time

Pay: BD140.000 - BD150.000 per month